NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
App login fails on a new phone
I broke the screen on my old phone and I'm trying to set up the app on my new phone.
My old phone runs but I can't see the screen.
When I try to log into the app on my new phone, nothing happens....
Use a Web browser and access http://orbilogin.net/ while connected to the same (W)LAN. Ensure password is working, or run over a password lost process in case. Otherwise it's to easy to get lost in the dark.
New phone is similar platform,e.g. Android or iOS?
Both phones are android
orbilogin.net and http://www.routerlogin.com both work but they use the admin account and password for the router.
The app asks for my netgear login instead though.
And thats correct as I can login on my PC and I am using the same lastpass supplied value on the phone and PC.
Not to mention the confirmation alert I was hearing on my old phone before I changed the password.
So the password is working but there's some sort of 2 factor identification going on that I can't access on my new phone without being signed in already.
Bump - still can't log in to the phone app.
The netgear password is correct but some sort of 2 factor authenticationis preventing me from logging in.
If anybody knows how to turn that 2 factor auth off please let me know because I can't find anything on the netgear site.