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Forum Discussion

LizzyD's avatar
LizzyD
Aspirant
Jan 07, 2022

Apple and Orbi don't play well together?

We have been using our Orbi router for about 2 years with absolutely no problems.  Everything was able to connect without issue.  But then about 5 days ago, all Apple products in the house stopped be...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jan 07, 2022

It would help if you could mention the model number of the router (product label on the bottom).

  • LizzyD's avatar
    LizzyD
    Aspirant
    Jan 07, 2022

    It is an RBR10

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jan 07, 2022

    Is this Orbi administered using the web interface or the Orbi 'app'? (or not administered at all?)

    • LizzyD's avatar
      LizzyD
      Aspirant
      Jan 08, 2022

      Yes. we use the Orbi app... which is somewhat difficult as the phone can't connect to it...

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Jan 08, 2022

        When it was connected, did you enable Anywhere Access? This goes through the internet cloud rather than the LAN.