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Deckard22's avatar
Deckard22
Aspirant
Jul 13, 2018

Apple devices disconnect from satellite

Hello! My iPhone SE and iPad 2 seem to have trouble staying connected to one of my Orbi satellites. I can be sitting two feet away from the satellite and will drop a bar, and sometimes disconnect ent...
Troubleshooting
  • Deckard22's avatar
    Deckard22
    Aspirant
    Jul 13, 2018

    Thanks...I'll try those suggestions!

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 13, 2018

      Let us know...

       

      • Deckard22's avatar
        Deckard22
        Aspirant
        Aug 14, 2018

        Well, this issue is rearing its ugly head again. Tried the suggestions mentioned earlier on this thread. I admit I only seriously monitored for about a week, but things worked perfectly. Then, last night, losing bars and dropped connection entirely again. 

         

        Any more advice? I'm ready to throw this thing out the window. Again, it's only the one satellite that has this problem, the other one works fine. Thanks in advance.

  • thebbandj's avatar
    thebbandj
    Initiate
    Aug 15, 2018

    I have been struggling with my iOS devices showing full strength wifi, but no connection for some time now in a room that is equal distances from the router and satellite. 

     

    I had already disabled:

    - Beamforming,

    - MIMO-MU,

    - Daisy Chain,

    - Fast Roaming

     

    And went in and changed the following settings:

    - Set 20/40Mhz Coexistence to 40Mhz only.  

    - Changed CTS/RTS Threshold to 2307 for both 2.4GHz and 5GHz 

     

    The problem is gone. I am going to see if it is the combo of the two or just one, but very happy this is solved. 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Aug 15, 2018

      Now what happens if you re-enable Beamforming only with those other settings?

      thebbandj wrote:

      I have been struggling with my iOS devices showing full strength wifi, but no connection for some time now in a room that is equal distances from the router and satellite. 

       

      I had already disabled:

      - Beamforming,

      - MIMO-MU,

      - Daisy Chain,

      - Fast Roaming

       

      And went in and changed the following settings:

      - Set 20/40Mhz Coexistence to 40Mhz only.  

      - Changed CTS/RTS Threshold to 2307 for both 2.4GHz and 5GHz 

       

      The problem is gone. I am going to see if it is the combo of the two or just one, but very happy this is solved. 



       

      • Deckard22's avatar
        Deckard22
        Aspirant
        Aug 15, 2018

        Earlier, I did turn off all of the settings EXCEPT beamforming, and found no difference. Very frustrating! Thanks for your advice.

    • Deckard22's avatar
      Deckard22
      Aspirant
      Aug 15, 2018

      Thanks...I tried changing these, other than the 20/40 co-existance setting (which I couldn't find), and no joy. Where to you find that setting?

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Aug 15, 2018

        I believe theres is a 20/40Mhz check box under Basic/Wireless settings. Uncheck this to get 40Mhz.

        Deckard22 wrote:

        Thanks...I tried changing these, other than the 20/40 co-existance setting (which I couldn't find), and no joy. Where to you find that setting?