NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Apple devices disconnect from satellite
Hello! My iPhone SE and iPad 2 seem to have trouble staying connected to one of my Orbi satellites. I can be sitting two feet away from the satellite and will drop a bar, and sometimes disconnect ent...
What FW version is the system using?
Try disabling the following and see:
Beamforming, MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router.
Try this:
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.
https://community.netgear.com/t5/Orbi/Orbi-RBR40-RBS40-V2-1-4-16-mesh-network-drops-connection-to/m-p/1601598/highlight/true#M35230
Thanks...I'll try those suggestions!
Let us know...
Well, this issue is rearing its ugly head again. Tried the suggestions mentioned earlier on this thread. I admit I only seriously monitored for about a week, but things worked perfectly. Then, last night, losing bars and dropped connection entirely again.
Any more advice? I'm ready to throw this thing out the window. Again, it's only the one satellite that has this problem, the other one works fine. Thanks in advance.
If it's just the one satellite and the other one works, I would get ahold of NG support and ask for an RMA for the one satellite. Seems faulty. Only other thing I would try would be to connect a wired PC to the satellite, re-load current or maybe v.10 FW back on to it. After it's loaded, factory reset the satellite and re-add it and see. If it happens again, I would replace it.
I presume the power adapter voltage and amps are good at the tip?