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Forum Discussion
Apple TV 4k loses connection to Orbi RBK 50 AC3000
Just setup an RBK 50 with one sattelite and all was well. The other day my Apple TV wouldn't connect to the internet. Resolved itself a few hours later. Then today it happened again. It shows a c...
Seems like another double NAT issue. If your ISP modem is acting as a router and does NATing on the incoming WAN traffic then this can cause different issues since Orbi is also doing NATing. You need to check if you have double NAT.
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (traceroute to Google’s DNS server)
- If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
- If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,