NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Assigned a Static IP - now dropping access daily
Our Orbi RBR50 was working great. However, I needed a static IP address for work. Once I got the settings from the ISP, I updated the settings with the app. Having done that, now the router loses...
What is the Mfr and model# of the ISP modem the NG router is connected too?
Are you setting the Static IP address ON the RBR on the Internet settings page or leaving the RBR set for DHCP to get the IP address from the ISP?
If you haven't reset the RBR since the last update, one maybe needed. I would use a wired PC and web browser to walk thru the setup wizard with the RBR.
carladj wrote:Our Orbi RBR50 was working great. However, I needed a static IP address for work. Once I got the settings from the ISP, I updated the settings with the app.
Having done that, now the router loses internet access every morning and must be rebooted. And when I check the IP address with whatsmyip.org it doesn't show the static IP I need to use. And I can't access what I need to for work (403 error). I had some problems with the set up using the MAC address of my computer not the router. Now it is using the default MAC address, which is differs from that listed on the router by the last letter.
Any ideas why this is happening and how I can access my static IP and not have to reboot every morning?
- Should I perform a factory reset?
- Should try resetting the router settings using the app walk-through?
Orbi RBR50 with 1 satellite
Firmaware: 2.5.1.8
Mac OS
Hi,
Modem from ISP: CTC managed gigabit ethernet switch GSW-1005ms+ct002
I set the static IP on the internet page.
I have reset (updated settings) and rebooted many times since getting the static IP.
Are you suggesting I use the setup wizard walkthrough?
Thank you!
Carla
Yes, try the reset and walk thru the setup wizard. This time, don't set the static on the RBR, let the wizard configure the RBR. Then check the RBR for operation to see if the internet still drops or not.
- I have done 2 factory resets and I can now see the Static IP info in the router. However there is still no internet. I’m on the phone paying for support now.
Thank you
CIt is not clear (to me) how a "static IP" from an Internet Service Provider (ISP) actually works. I have a sense, however, that the ISP must maintain a table of MAC addresses with corresponding IP addresses. In "network talk", the ISP knows which MAC address a packet comes from. I would even venture to say that as far as the ISP is concerned, the customer should not have to quite using DHCP to have an IP address "that never changes."
How about calling the ISP and asking them directly, "What MAC address do you have associated with my Static IP address?" and "Am I supposed to SET this IP address on my equipment, or am I supposed to continue using DHCP and can be confident that the IP address I get will never change?"
carladj wrote:Modem from ISP: CTC managed gigabit ethernet switch GSW-1005ms+ct002
I set the static IP on the internet page.
Just to clarify: the static IP is assigned to the CTC fiber router: https://www.ctcu.com/e-catalog/CE-GSW-1005MS.pdf
The Orbi is (one of up to four) devices connected to the fiber router. Anything else connected to it?
The CTC is in router or "bridge" (or "passthrough") mode?
If the CTC is in router mode, then the Orbi should probably be in Access Point (AP) mode.
The CTC is a managed switch, not a router:
"GSW-1005MS is a managed Gigabit Ethernet CPE switch"
FURRYe38 wrote:The CTC is a managed switch, not a router:
"GSW-1005MS is a managed Gigabit Ethernet CPE switch"
Yes, indeed, managed up the wazoo! I find the diagram on page two confusing. What sort of "switch" has ethernet ports that can go to routers, IP cameras, televisions, IP phones? This is the first time I've come across "DHCP snooping/relay option 82".
