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Forum Discussion
Assigned a Static IP - now dropping access daily
Our Orbi RBR50 was working great. However, I needed a static IP address for work. Once I got the settings from the ISP, I updated the settings with the app. Having done that, now the router loses...
Hi,
Modem from ISP: CTC managed gigabit ethernet switch GSW-1005ms+ct002
I set the static IP on the internet page.
I have reset (updated settings) and rebooted many times since getting the static IP.
Are you suggesting I use the setup wizard walkthrough?
Thank you!
Carla
Yes, try the reset and walk thru the setup wizard. This time, don't set the static on the RBR, let the wizard configure the RBR. Then check the RBR for operation to see if the internet still drops or not.
- I have done 2 factory resets and I can now see the Static IP info in the router. However there is still no internet. I’m on the phone paying for support now.
Thank you
CIt is not clear (to me) how a "static IP" from an Internet Service Provider (ISP) actually works. I have a sense, however, that the ISP must maintain a table of MAC addresses with corresponding IP addresses. In "network talk", the ISP knows which MAC address a packet comes from. I would even venture to say that as far as the ISP is concerned, the customer should not have to quite using DHCP to have an IP address "that never changes."
How about calling the ISP and asking them directly, "What MAC address do you have associated with my Static IP address?" and "Am I supposed to SET this IP address on my equipment, or am I supposed to continue using DHCP and can be confident that the IP address I get will never change?"
I have called my ISP 4 times. Everything looks good on their end.
I had a 2 hour call with Netgear support that ended with the CSR admitting they could not help me. They recommended I call the ISP and ask for a new modem. My modem from the ISP is 2 months old and their most up-to-date fiber modem.
If I want to use the static IP I need to change the settings on the modem to manually add the static IP information and then I may get internet for the rest of the day. Or maybe not.
I'll likely replace the Orbi with a different router. Another person anecdotally said that the ORBI is not compatible with fiber and gave hers away...
What a waste of time and money.
