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AT&T Wifi Calling
Hi - I have seen a number of threads on this topic and was hoping there was some resolution. We are an AT&T household and are users of the Wifi Calling feature. We have a single Orbi router, ...
What mode is the Verizon router configured for? Router or Bridge mode? IF in router mode, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Thanks so much for this reply I really appreciate it.
I did change to those settings as you suggested on the main router, but I never rebooted the satellite. So I will do that.
All of the satellite settings are managed by the settings of the rrouter correct? Also someone asked if the satellite has the same SSID as the router...I think thats automatically the case?
Yes RBS settings are managed by the RBR and Yes the RBS should have same SSID name. You can check this by logging into the RBS web page using the IP address give to by the RBR.
WPJoe wrote:Thanks so much for this reply I really appreciate it.
I did change to those settings as you suggested on the main router, but I never rebooted the satellite. So I will do that.
All of the satellite settings are managed by the settings of the rrouter correct? Also someone asked if the satellite has the same SSID as the router...I think thats automatically the case?
Yes I did make those changes - currently operating on channels 11 & 48
FURRYe38 - my routers are more than 30 feet apart. they are on two different levels of my house. but my house isnt that large (~2500 sq ft) and the kitchen is probably about halfway between the router and satellite.
In researching this issue I had read that in these circumstances I should NOT activate Fast Roaming as its really more for larger, more spread out networks.
Just wanted to confirm - you think I should try activating it?
Ok. Thanks for the info.
You can enable Fast roaming to see whether it changes anything or not. If not, then you can always disable Fast Roaming.
WPJoe wrote:FURRYe38 - my routers are more than 30 feet apart. they are on two different levels of my house. but my house isnt that large (~2500 sq ft) and the kitchen is probably about halfway between the router and satellite.
In researching this issue I had read that in these circumstances I should NOT activate Fast Roaming as its really more for larger, more spread out networks.
Just wanted to confirm - you think I should try activating it?
- 1. Does the same issue happen in all your phones? What type of phones are you using in your household? I think the phone should choose LTE or 3G radio when the quality of the wifi radio is bad. If it does not do that then it seems that the phone does not have the correct threasholds to correctly select the radios.
2. In the phone settings for wifi calling, is the any setting if 4G or wifi calling is preferred?
3. If you disable wifi on the phone does it then connect to 4G (LTE) or 3G? Yes this happens on both my Galaxy S9 and my wife's iPhone.
The issue is we have weak wireless coverage in our home that goes in and out constantly, so we use Wifi Calling. I dont know exactly how AT&Ts WIFI calling works. On my phone its eihter On or Off but I dont see a settings for it.
If you disable WIFI it will try to connect to 4G but the coverage is often very spotty.
The WIFI Calling is working. It sometimes goes in and out a little bit around the house (even though the WIFI signal is strong) and there is one room in particular (our kitchen) where it is consistently very bad.
- So is Wifi Calling working correctly in areas with good wifi coverage?
- Do you have the possibility to move around the Orbi Router and Satellite to improve the wifi coverage in the kitchen? I think that you should find a good positioning for optimum coverage all over the house.
Thanks for the reply.
The issue is not that I dont have good coverage in the kitchen. The coverage is strong.
But there seems to be something in the settings or the overlapping of the two Orbi networks in the mesh that is causing issues with the WIFI working in that room...
Another cause can be that LTE coverage is ok in the kitchen that the phone will choose LTE over wifi calling?
what happens if you switch the phone to flight mode while in the kitchen? Will wifi calling work and have good voice quality?
Yes I tried this - thanks. Same result.
It seems to be more connected to the phone having two overlapping networks of equal strength - could thta be the issue?
- If you get the same result with just LTE then your WiFi is not the problem. Two overlapping signals is the way a mesh system is designed to work.
No I was saying I get the same problem on Airplane Mode.
- Ok
WPJoe wrote:......
It seems to be more connected to the phone having two overlapping networks of equal strength - could thta be the issue?
The overlapping networks can't be the issue as this is the way mesh networks work.
I would suggest testing the following:
1. Please try different wifi radio channels both in the 2.4 and 5 GHz and see if a certain combination will work for you
2. Try improving the coverage in the kitchen. If wifi calling works well in other rooms then it's very likely that the wifi coverage is bad in the kitchen.
