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Forum Discussion
Authentication Error Occurred
My wife and I both have Samsung S6. Recently received an update to the phone and afterwards it no longer stays connected to Orbi. My Orbi is on version 2.0.0.74. I tried rolling back to 1.11.0.20 ...
My wife and I are in the same boat. We both have samsung galaxy S6 phones and received the same update. We too can no longer stay connected to our orbi. Our phones display an authentication error and we must turn Wi-Fi off and back on to re-connect. I have factory reset the phones and reloaded all phone updates yet the problem persists. We have loved our orbi up til now. I would love some help in fixing this problem.
Same for me... after I updated last week on our phones (two Galaxy S6 and one Galaxy S7 - Verizon), none of our phones can keep a solid WiFi signal. Sometimes it disconnects after 5 minutes, sometimes 30 minutes. Often the phone says 'Authentication Error Occured'. I have also had massive issues using both my Satellite and main Router, so I have take the Satellite offline (powered off) to simplify the situation. I am also running the latest BETA firmware (2.0.0.76).
The funny part is that today I have turned the WiFi back on with my ISP router and even tho it sucks, it still works better than the ORBI.
This is completely maddening for a system so expensive.
I have the same issue on a Samsung A5 (but not on a OnePlus 3T),,,