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Forum Discussion
Xerical
Nov 11, 2017Initiate
Authentication Error Occurred
My wife and I both have Samsung S6. Recently received an update to the phone and afterwards it no longer stays connected to Orbi. My Orbi is on version 2.0.0.74. I tried rolling back to 1.11.0.20 ...
Magnaschnoodle
Nov 12, 2017Tutor
Same here. Pretty aggrevating. Not sure if it's Orbi or Samsung. At this point I wish I would have invested in a Nighthawk instead. Hopefully someone figures a work around or updates the firmware QUICKLY.
- COfanNov 13, 2017TutorIs this a problem with the orbi, the samsung phones, or the combination?
- XericalNov 13, 2017Initiate
Combination of both phone and Orbi. As my iPAD and other systems stay connected to Orbi, but my phone can connect to any other wireless without issues as well.
- jessaskeyNov 13, 2017Star
Yes, the issue was preciptated by a phone update, but all my phones are still able to connect to my ISP Router WiFi just fine but they will not hold a connection on the Orbi. So, with all of the other issues I have with the Orbi, it seems that perhaps the Orbi is a bit fragile still. I guess in my line of thinking, that if the phones can hold a connection on the other WiFi just fine, that they should be able to do the same on the Orbi. Additionally, I *have* looked to see if there are any issues after the Verizon update last week and I was not able to find any reports of WiFi issues after the update.
Im really hoping that maybe this just helps the Netgear folks figure out what is going on with the Orbi. I have removed my Satellite at this point, disabled many of the advanced WiFi features and updated to the latest firmware (2.0.0.76) trying to get stable internet. I had plenty of issues on 2.0.0.74 as well prior to the Verizon update, but this phone update made it all substantially worse.
Also, since this is happening the same way on all 3 phones, the only common hardware here is the Orbi.