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Forum Discussion

Xerical's avatar
Xerical
Initiate
Nov 11, 2017

Authentication Error Occurred

My wife and I both have Samsung S6.  Recently received an update to the phone and afterwards it no longer stays connected to Orbi.  My Orbi is on version 2.0.0.74.  I tried rolling back to 1.11.0.20 ...
Troubleshooting
COfan's avatar
COfan
Tutor
Nov 13, 2017
Is this a problem with the orbi, the samsung phones, or the combination?
Xerical's avatar
Xerical
Initiate
Nov 13, 2017

Combination of both phone and Orbi. As my iPAD and other systems stay connected to Orbi, but my phone can connect to any other wireless without issues as well.