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Forum Discussion
Authentication Error Occurred
My wife and I both have Samsung S6. Recently received an update to the phone and afterwards it no longer stays connected to Orbi. My Orbi is on version 2.0.0.74. I tried rolling back to 1.11.0.20 ...
My wife and I also have two Samsung S6 phones with Verizon. Some time after the last Samsung update, we can no longer retain connections to our home WiFi via ur Orbi system (1 router, 2 sats). It's SUPER annoying, after having relative success with Orbi prior... The message against the SSID in our wireless settings reads "Authetication issue has occurred". We have no issue connecting to WiFi outside our home (at Starbucks, work, etc.), so it is definitely an issue between our phones and Orbi's system.
Though there is definitely responsibility on Android's part for this issue, it appears that Netgear/Orbi has not done sufficient testing to resolve since this was reported within this community.
While I'm happy with the performance of our system, when working, a lack of support responsiveness would definitely sour me to buying further products from Netgear.
Getting the same authentication errors as others on this post.
android version 7.0
kernal 3.10.61
Are steps being taking to resolve this issue?
FYI... The solution to turn off the 5GHz transmission under the Advanced Network Settings does work to temporarily resolve the connectivity issues described above. I performed this change this weekend, and my wife & I have had consistent connections to our WiFi since... after not having consistent connectivity for >1week (likely longer).
Though this is not a valid solution long-term, as we would like to take advantage of 5GHz connection speeds, atleast it's a stop-gap for now.
The right solution is for Netgear to fix the root cause issue.
I have the same "authentication error occurred" on my Samsung sm-g925v (Samsung Galaxy S6 edge) phone runnning android version 7. I've turned off the broadcasting 5g to see if that works. (I also told to to forget the connection during reboot of the orbi) I don't move my laptop around too much and my other devices are roku's, firesticks and xbox's that don't move either but since I haven't noticed a problem on them I do think it's related to Samsung (or at least the s6 being able to switch on the orbi). Others in my house have an iphone 8 and Galaxy 8 and I haven't heard of a problem with them but I don't know if they would notice anyway.
The problem seems new (like maybe the last month).
In the 10-15 minutes I've been typing and my phone since shows "connected" on my S6 wifi.