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Forum Discussion
Xerical
Nov 11, 2017Initiate
Authentication Error Occurred
My wife and I both have Samsung S6. Recently received an update to the phone and afterwards it no longer stays connected to Orbi. My Orbi is on version 2.0.0.74. I tried rolling back to 1.11.0.20 ...
webminster
Dec 22, 2017Luminary
I have a Samsung S5... funny thing is since installing the Orbi about 3 weeks ago, I hadn't had any auth errors on the phone - til today. Happened twice this morning. Only diff was reloading the .16 firmware on the Orbis to try to fix the attached devices issue. Not sure why this suddenly started again.
not4u13
Dec 23, 2017Guide
I have not tried to switch back from the Guest network since my last post, but I can say that my device has remained very stable since then and since I updated the Orbi to allow access to the main network from the guest network, I seem to have full functionality to control my various home automation systems from my smartphone as well.
While some are calling this clearly a Samsung issue, I disagree. This is an incompatibility between this particular Samsung device with this particular update and the Orbi device. I don't have any issues with my smartphone connecting to wifi reliably on any other wifi network. I don't have any trouble with my Orbi using any other device. Yes, this started occuring with the Nov 4 Android Update and no, the more recent update to the GS6 has fixed the issue. I actually have two GS6 smart phones and they both experience the same issue and both work just fine on the guest network.
I really have no idea why the guest network works and the primary network does not. I should add that I did enable security on the guest network as well, so it's not really a "guest" network any longer. All I can say is that this workaround works and I've seen no downside to using it. Now, if you do have guests and make a habit out of giving them the guest network wifi but don't want them on your primary network, this would not be a good workaround for you.
- p_hazeDec 24, 2017Tutor
I believe this issue is resolved. I recieved a software update on Thursday (S6 Active, on AT&T network). Since then my phone is connected to the main Orbi network and stable. I have not had to use the guest network.
It is a Christmas miracle.
- FboyleDec 30, 2017Aspirant
I received Android update G920VVR44DQL1 dated 12/28/17 for my S6 today (Verizon carrier). I'm still using the ORBI Guest network function since there was no solution regarding the authentication issue in the update.
- prasen82May 27, 2018Aspirant
this is not specific to samsung. i have the problem on my s8, fire tv stick and my macbook. so suspect problem is larger . new security patches on client devices are causing connection problems. my guess is something to do with same ssid for booth 2.4 and 5 ghz.
its a problem on both router and client side device.