NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Xerical
Nov 11, 2017Initiate
Authentication Error Occurred
My wife and I both have Samsung S6. Recently received an update to the phone and afterwards it no longer stays connected to Orbi. My Orbi is on version 2.0.0.74. I tried rolling back to 1.11.0.20 ...
not4u13
Dec 23, 2017Guide
I have not tried to switch back from the Guest network since my last post, but I can say that my device has remained very stable since then and since I updated the Orbi to allow access to the main network from the guest network, I seem to have full functionality to control my various home automation systems from my smartphone as well.
While some are calling this clearly a Samsung issue, I disagree. This is an incompatibility between this particular Samsung device with this particular update and the Orbi device. I don't have any issues with my smartphone connecting to wifi reliably on any other wifi network. I don't have any trouble with my Orbi using any other device. Yes, this started occuring with the Nov 4 Android Update and no, the more recent update to the GS6 has fixed the issue. I actually have two GS6 smart phones and they both experience the same issue and both work just fine on the guest network.
I really have no idea why the guest network works and the primary network does not. I should add that I did enable security on the guest network as well, so it's not really a "guest" network any longer. All I can say is that this workaround works and I've seen no downside to using it. Now, if you do have guests and make a habit out of giving them the guest network wifi but don't want them on your primary network, this would not be a good workaround for you.
p_haze
Dec 24, 2017Tutor
I believe this issue is resolved. I recieved a software update on Thursday (S6 Active, on AT&T network). Since then my phone is connected to the main Orbi network and stable. I have not had to use the guest network.
It is a Christmas miracle.