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Forum Discussion
Authentication Error Occurred
My wife and I both have Samsung S6. Recently received an update to the phone and afterwards it no longer stays connected to Orbi. My Orbi is on version 2.0.0.74. I tried rolling back to 1.11.0.20 ...
I actually went the route of doing a factory reset of my phone and it started to work again, had some drops but would reconnect pretty quickly... especially when moving from main to satellite... this seemed to be the solution... for about 3 days. Then when I tried to connect to the WiFi for my Phantom 3 the issues came back full force... cleared cached... deleted WiFi networks and apps... no real look. I'm moving on to the guest network solution to see if that works.
I have a S6 Edge.
The only fix for me was the guest network option, which is not ideal. Even my Ring Doorbell was having issues and had to get a Ring Chime Pro to fix it.
Received a recent update to my Samsung S6 and I am no longer experiencing the issue on the main network. I switched one device back over to the main network and left the other device (my wife) on the guest network. No more authentication issue.
I have not seen any issues with other devices either as some are reporting.
I'm now on G920VVRSRDRA1 that was updated on January 26.
Galaxy S6.
I'll be switching by guest network back to a true guest network soon and will be back to loving my Orbi.
Interested to hear from other S6 users to see if this update has worked for them.