NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Authentication Error Occurred
My wife and I both have Samsung S6. Recently received an update to the phone and afterwards it no longer stays connected to Orbi. My Orbi is on version 2.0.0.74. I tried rolling back to 1.11.0.20 ...
Running 1 RBK50 and 2 RBS50's with an Galaxy S6 Edge and also have the same issue,
This makes the Orbi's unusable for me and the workarounds of unprotected network or only using 2.4Ghz also won't work.
Can't believe this hasn't been fixed yet.
Luckily I'm only about a week and a half into ownership, to me, it looks like a blacklist issue as my phone was working fine until I changed the SSID and not being blocked out, with the "fake error message"
Authentication error occurred,
Also, my satellites also disconnected as have all of my other devices over WIFI so only ethernet devices are currently working.
Based on what you describe, your issue looks to be different than the one experienced by Galaxy S6 users. I never had any issues with satellite connectivity.
I can say that it seems the issue has now been fixed with the most recent update to my Galaxy S6. I no longer have the authentication error issue and have switched the guest network back to the original configuration.
- Problem is still out there!!!!!
I had to use my GUEST network since December.
And a week ago my Samsung S6 phone got a new update, and now my phone drop its WiFi connection on both networks :( selling kg ORBI and buy Google Mesh.
There have been several topics about this problem in different online news, why i this problem not adressed ?I still have the problem after installation of the G920VVRS4DRB1 S6 update on 3/11/18. I do have a solid connection in the guest mode but have no idea why that works. I too am amazed that there hasn't been a fix from Netgear or Samsung after all these months.