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Forum Discussion
Xerical
Nov 11, 2017Initiate
Authentication Error Occurred
My wife and I both have Samsung S6. Recently received an update to the phone and afterwards it no longer stays connected to Orbi. My Orbi is on version 2.0.0.74. I tried rolling back to 1.11.0.20 ...
not4u13
Dec 23, 2017Guide
I have not tried to switch back from the Guest network since my last post, but I can say that my device has remained very stable since then and since I updated the Orbi to allow access to the main network from the guest network, I seem to have full functionality to control my various home automation systems from my smartphone as well.
While some are calling this clearly a Samsung issue, I disagree. This is an incompatibility between this particular Samsung device with this particular update and the Orbi device. I don't have any issues with my smartphone connecting to wifi reliably on any other wifi network. I don't have any trouble with my Orbi using any other device. Yes, this started occuring with the Nov 4 Android Update and no, the more recent update to the GS6 has fixed the issue. I actually have two GS6 smart phones and they both experience the same issue and both work just fine on the guest network.
I really have no idea why the guest network works and the primary network does not. I should add that I did enable security on the guest network as well, so it's not really a "guest" network any longer. All I can say is that this workaround works and I've seen no downside to using it. Now, if you do have guests and make a habit out of giving them the guest network wifi but don't want them on your primary network, this would not be a good workaround for you.
prasen82
May 27, 2018Aspirant
this is not specific to samsung. i have the problem on my s8, fire tv stick and my macbook. so suspect problem is larger . new security patches on client devices are causing connection problems. my guess is something to do with same ssid for booth 2.4 and 5 ghz.
its a problem on both router and client side device.