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Forum Discussion
edubs
Nov 04, 2019Follower
Backhaul Status Poor
Total novice heree. Just hooked up my Orbi system (RBR20). One of my two satellites is showing Backhaul Status of Poor. What does that mean, and what can I do?
FURRYe38
Nov 07, 2019Guru - Experienced User
What Firmware is currently loaded on the RBR web page at 192.168.1.1?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Poor means that the signal between the RBR and RBS isn't good, however it can still connect and work, however performance mabye degraded some. Is the RBS showing any top ring LED colors at all?
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings on the RBR web page
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).