Baffled by poor wireless performance

018125
Guide
May 30, 2018
Ok I just noticed the Orbi app is showing that my iPhone 7 has a link rate of 54 mbps and my MacBook Pro has a link rate of 36mbs.

This is on 5Ghz while I’m sitting next to the router.

I wonder why the link rate is so low?
st_shaw
Master
May 30, 2018
OK. Use the MacBook.

What year and model is the MacBook?

On your MacBook Option-click on the WiFi icon at the top of your screen. Tell us the reported values for Channel, RSSI, Noise, TX Rate, PHY Mode, and MCS Index.
- 018125
  Guide
  May 30, 2018
  Thank for for your assistance.
  
  It’s the latest MacBook Pro bought a couple of months ago.
  
  Channel: 36 (5Ghz, 20Mhz)
  RSSI: -19 dBm
  Noise: -99dBm
  TX Rate: 54Mbps
  PHY Mode: 802.11a
  - st_shaw
    Master
    May 30, 2018
    The link rate is your problem. I have a MacBookPro from 2011 and I show a link rate of 300 Mbps, which is as fast as the old MBP will go.
    
    Your RSSI looks abnormally high. Mine is -47 and I'm 10 feet from the Orbi with nothing in between. You could be too close. Try moving 10 feet away and see if the link rate improves.
    
    Also, your channel report looks off. You should have at least a 40 MHz channel width, not 20. Lower channel width will give lower speeds.
    
    Either something is misconfgured or broken in your Orbi, or you have another wireless device causing interference and forcing Orbi to operate at a low link rate and 20 MHz channel width.
    
    When you did a factory reset, did you reset using a paperclip and did you hold it in until the power LED flashed Amber?
    
    Do you have any other WiFi routers, wireless speakers, Sonos, wireless video links, etc. in the home?

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Baffled by poor wireless performance