NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
banking website issues
HELP! We have not been able to log into our bank website for 10 days now! I am pretty sure it is an orbi issue. I've connected my computer directly to our modem (arris surfboard sb6190) and can log...
We use RBR10. The public website works. It's when I enter login info to access my accounts that I get the error.
Have you cleared all browser caches before going to that site? Also might clear out any saved PWs as well.
What browser are you using? Seems like this maybe a browser or web site issue.
FURRYe38 wrote:Have you cleared all browser caches before going to that site? Also might clear out any saved PWs as well.
What browser are you using? Seems like this maybe a browser or web site issue.
While I've tried multiple browsers, I regularly use Chrome. Cleared out cache. I can take my laptop to my business and bank website works fine. We have same ISP. At our home, get the time out error across all devices...laptop, desktop, chrombook and mobile devices.
Ok, lets try a FW update as last resort.
https://www.netgear.com/support/product/rbk12.aspx#download
Update the system by downloading the FW files. Update the RBS first then RBR lastly. Factory reset the system and setup from scratch. When you reset the RBR, power OFF the ISP Modem for 30 seconds then back on.
I would use IE11 or Firefox to load the FW files after you unpack the .zip file.