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Best Performance for Ring Devices (Orbi Config. Settings)
Hello Orbi Community, I am sure a lot of you use a Ring Video Doorbell, Ring Spotlight Cam, Ring Floodlight Cam, etc. on your Orbi network. I have seen a good majority of Orbi users that have Rin...
Hello everyone,
There has been a lot that has happened since the last time I wrote.... so allow me to give a BIG explanation and a PERMANENT fix to ALL THIS CRAP!
- I truly thought that I did have defective spotlight cams, but turns out after a week and a half of the installation of all the replacements issued for my old units, I was back at square one with inconsistent launching of live view feeds.
- END RESULT: ISSUE PERSISTED; NOT DEFECTIVE CAMERAS
- I began to realize that I had an ongoing Orbi problem that was causing satellites to have syncing issues and dropping connection on devices connected to them at random despite my satellites all showing "GOOD" backhaul status. I kept waiting for a good and stable firmware to come out from Netgear to correct any bugs (if any) to correct the issues I was experiencing and firmware 2.3.5.30 came out. However, the issue still persisted and caused my Orbi to still operate incorrectly. I became desperate and was seriously about to RMA my entire system, but I also know that a factory reset after a major firmware update is sometimes needed to clear old and incompatible configurations from previous firmwares that cause the Orbi to misbehave.
- END RESULT: ISSUE PERSISTED; NOT BAD FIRMWARE
- Factory reset my entire system (Orbi router and satellites) and setup from scratch.
- END RESULT: ISSUE PERSISTED
- So.... WTF was the solution you ask?
- My solution came from an article I stumbled upon that listed to run telnet commands I had yet to try to correct the issues I was experiencing. SW_'s tip and/or trick RESOLVED ALL issues I was experiencing. His trick assists in "fixing the Orbi WiFi network becoming unstable, random rebooting, and WiFi connectivity problems that occur after applying new Firmware Update(s)." However, I did modify his trick slightly. Please proceed to item number (5) for the proper solution to fix your ongoing issues with your Rings Spotlight Cams, other Ring devices, or hell, even any other regular device experiencing issues on your Orbi network.
- SOLUTION
- Go to the debug page of the satellite (EX: Unit_IP_Address/debug.htm) and click the checkbox near Telnet to ENABLE Telnet (do process on router and ALL satellites).
- Telnet into each satellite along with the router and type the following codes EXACTLY as shown and in the EXACT order (The codes may be executed on ALL Orbi routers and satellites, with the exception of the RBW30 satellite. If you have RBW30, please see alternate form.):
- config default
- config commit
- reboot
- Alternate Telnet Form - Applies to RBW30 Satellites Only
- reset
- reboot
- When you complete the above commands via telnet on your satellites, they should begin rebooting and pulse white.
- Factory reset the Orbi and setup from scratch. DO NOT utilize a backup file of an old configuration as you will defeat the purpose of this process and the issues willl then reoccur.
- Connect to the factory default SSID name that is now being broadcasted by your Orbi router and then go through the Orbi setup wizard. To get things up and running faster, I highly suggest hitting "skip" when it prompts you to setup satellites as you can do that later and it is best to wait to sync your satellites after you change Orbi's default advanced settings in order to have your Ring devices perform well.
- Configuring your Orbi for Ring Best Performance (this has been updated since last time I wrote in):
- BASIC -> Wireless, choose 40 for 5Ghz band (Offers the best signal and usually permits Orbi to have the best backhaul. Netgear recommends this channel for 5Ghz) and utilize whatever 2.4Ghz channel works best in your environment and your Ring devices. In my environment, I run 2.4Ghz band on Channel 3, and 5Ghz on Channel 40. Hit Apply when completed!
- ADVANCED -> Setup -> WAN Setup, under the section titled NAT filtering, select the OPEN radio button. Then, click on the checkbox to Disable SIP ALG. Hit Apply when completed!
- ADVANCED -> Setup -> LAN Setup, give ALL Ring devices address reservations (MUST). I also recommend giving all satellites an address reservation as well (though the satellite address reservation is optional and not required). Hit Apply when completed!
- ADVANCED -> Advanced Setup -> Wireless Settings, please ensure your configuration matches the configuration below. If you don't have your configuration the same as mine here, you will experience issues with your Ring devices. Hit Apply when completed!
- DISABLE WMM on BOTH 2.4Ghz and 5Ghz
- DISABLE MU-MIMO
- ENABLE Implicit Beamforming
- ENABLE Fast Roaming
- Add all your satellites back to your Orbi router to enable synchronization.
- Most Ring devices will reconnect on their own and be stable in about 2 days after the intensive troubleshooting on your Orbi network. However, if they do not, just go on outside and simply reconnect them to the Orbi network and you'll be just fine.
- ENJOY! I have had no issues to date! :smileyvery-happy:
*If you have any questions on how to access telnet, DM me and I'll gladly assist you or you can find how to do it via other forums listed within the community.
- I truly thought that I did have defective spotlight cams, but turns out after a week and a half of the installation of all the replacements issued for my old units, I was back at square one with inconsistent launching of live view feeds.
hey drewmama - i am glad i have been able
to save one person from this uber frustrating process, trying 100 different settings on the orbi that will eventually never make it work then i have paid it forward! lol
when i was going through the issue we couldnt determine if it was the orbi that has the error since ring battery devices live view works well with other version of routers (asus, linksys etc) or is it the ring battery device programming that should change to keep it in a different sleep state as there are other devices on the market that use battery and (i.e. blink xt camers) it works with orbi. i think it is a problem on both ends orbi/ring the downside is trying to get either or these product giants to fix the issue may never happen and we the consumer suffer in the end.
not sure why your phone would bring up live view consistently but the echo device have issues? for me on my iphone the live view still gave me problems...
but i can tell you if there is motion or you ring the doorbell that is definitley taking the ring doorbell camera out of its sleep state so thats probably why it works when those events happen; or even if those two type of events happen and you check live view within a minute later it will probably work becuase the camera has not gone back into sleep yet. if you were to wait 10minutes with nothing triggering the camera and check live view it will give you the problems... so maybe if your phone works it could be becuase the camera was recently triggered.
yes, my friend was in the same boat as you and i told him to get the ring doorbell pro. sucks to spend more money but it is smaller has better video quality than v1 (720 vs 1080p) and major reason is if you have a wired power source from a previous doorbell the pro is the way to go.
keep me posted on what you chose, hopefully it makes the nightmare go away! lol
to save one person from this uber frustrating process, trying 100 different settings on the orbi that will eventually never make it work then i have paid it forward! lol
when i was going through the issue we couldnt determine if it was the orbi that has the error since ring battery devices live view works well with other version of routers (asus, linksys etc) or is it the ring battery device programming that should change to keep it in a different sleep state as there are other devices on the market that use battery and (i.e. blink xt camers) it works with orbi. i think it is a problem on both ends orbi/ring the downside is trying to get either or these product giants to fix the issue may never happen and we the consumer suffer in the end.
not sure why your phone would bring up live view consistently but the echo device have issues? for me on my iphone the live view still gave me problems...
but i can tell you if there is motion or you ring the doorbell that is definitley taking the ring doorbell camera out of its sleep state so thats probably why it works when those events happen; or even if those two type of events happen and you check live view within a minute later it will probably work becuase the camera has not gone back into sleep yet. if you were to wait 10minutes with nothing triggering the camera and check live view it will give you the problems... so maybe if your phone works it could be becuase the camera was recently triggered.
yes, my friend was in the same boat as you and i told him to get the ring doorbell pro. sucks to spend more money but it is smaller has better video quality than v1 (720 vs 1080p) and major reason is if you have a wired power source from a previous doorbell the pro is the way to go.
keep me posted on what you chose, hopefully it makes the nightmare go away! lol
Hello everyone,
I realize I have been MIA on this discussion for quite some time, but I had been doing some extensive troubleshooting with Ring. It was a long battle with Ring, as I was 95% sure it was on their end. After finally getting through to a Level 2 Representative from Ring, I was finally getting somewhere towards the solution!
Ring at first was blaming the Orbi for causing the devices to "node hop" (meaning the device was hoping back-and-fourth between satellites). However, I knew that was not the case. Changing channels and numerous amount of settings from my original configuration did nothing to keep Live View functionality stable. As I have four Ring Spotlight Cam Battey devices, Ring at first didn't believe ALL were defective, so I purposed this solution...
I told them to send me ONLY one replacement camera and if if Live View remains stable for at least 3 days, then I know for a fact that I have defective cameras that need replaced. I installed this new, one replacement this past Thursday and Live View events have been rock solid to this date! If I had to guess, the WiFi module was shot on my old cameras, causing the Orbi to try to force the device to connect to different satellites to improve signal strength due to the defective antenna on the camera.
Please CALL, DO NOT CHAT with Ring. You must explain all the basic things you have already done to try to correct this issue already as this will get you promoted to speaking with a Level 2 Representative (sometimes saying that you're an engineer immediately gives you Level 2 support). Once you get to Level 2, tell them to rollback the firmware on your troublesome Ring devices to version cam-1.22.21. Then, give it a day to see if it remains stable (we both know it won't, but you do have to go through the proper commands). As your Ring agent will have a ticket established with you, you direct line to that person will be via email. After the day passes, instruct them to send you ONLY one replacement for one of your defective cameras to rule out the possibility of the device being defective. If the replacement solves the issue for one of the troublesome cameras, then ALL of your Ring Spotlight Cams are defective and will need to be replaced.
I have had issues like this before with my Ring Floodlight Cams (I had no audio coming in on feeds due to a bad microphone and had to get both of those replaced. After I got replacements, no issues thus far). It seems like Ring devices only last up to about 3 years before they go bad from what I've seen.
As for the configuration of the Orbi, my configuration is the correct way to ensure your Ring devices remain stable and provide a Ring of Security around your home. However, to make sure nothing was changed after I did some troubleshooting with Ring, I am going to repost my current configuration of my Orbi to share with you all.
Thank you for your patience and please do report if this has or will fix your issue on your end!
Best,
- Thanks!
I have 3 RVD connected to original doorbell wiring, and 2 spot cam batteries with solar panels
I will be eagerly waiting to see what you find out to help these. In the meantime I am going back to conventional WiFi so far so good, I'm so glad I found this post, it's been two days and Live view is working perfectly with my Spotlight Cam, still have my ring doorbell connected to my Chime Pro due to the fact I get better signal, finally some hope with this ongoing issue!
When I disable WMM on both 2.4Ghz & 5.0Ghz my internet speed drops substantially impacting all the devices on my network (150mbps+ down to less than 10 after disabling). Are you guys experiencing this as well or am I missing something?
pedro0223 wrote:When I disable WMM on both 2.4Ghz & 5.0Ghz my internet speed drops substantially impacting all the devices on my network (150mbps+ down to less than 10 after disabling). Are you guys experiencing this as well or am I missing something?
pedro0223, I have never experienced that issue when disabling WMM. When enabled it actually could cause the droppage, but not when disabled. Please try my latest solution to corect a BUNCH of issues.
Best,Yes, disabling WMM on Orbi is generally a bad idea for speed. I see a major improvement in performance with WMM enabled.
Normally WMM should always be enabled on Orbi.
Exactly - There is no point in spending on what is an expensive router only to force it to work at super slow speeds
The workaround I use is an old super cheap router setup as an Access point that is wired to one of the satellites close to the Ring
This AP is configured to broadcast a separate SSID on a separate channel and the ring is configured to connect to this SSID
This way, all other devices connecting to the Orbi work at rated speeds while the Ring bell (which doesn not need fast cconnectoin) works without glitches
Does anyone have a solution that doesn't involve turning off WMM or potentially adding another access point dedicated for the Ring doorbell. I am experiencing this issue and there doesn't doesn't seem to be a good solution. Right now the choice is the following:
- disable WMM and cripple all other devices on network, but have a working live view on Ring device
- turn on WMM for good device speeds but have problems with enabling live view
I also do not think it is a good idea to have a smart device like this exposed to the whole internet by utilizing a DMZ or opening up the NAT on the router to just have this device work properly.
Can anyone chime in from Netgear on the potential issue? Seems like this have been a persistent problem for 2-3 years with no resolution by firmware updates.
Try this:
Seems to be best solution for getting 2.4ghz only supporting devices connected to Orbi. It does work.
madscientist34 wrote:Does anyone have a solution that doesn't involve turning off WMM or potentially adding another access point dedicated for the Ring doorbell. I am experiencing this issue and there doesn't doesn't seem to be a good solution. Right now the choice is the following:
- disable WMM and cripple all other devices on network, but have a working live view on Ring device
- turn on WMM for good device speeds but have problems with enabling live view
I also do not think it is a good idea to have a smart device like this exposed to the whole internet by utilizing a DMZ or opening up the NAT on the router to just have this device work properly.
Can anyone chime in from Netgear on the potential issue? Seems like this have been a persistent problem for 2-3 years with no resolution by firmware updates.
FURRYe38 wrote:Try this:
Seems to be best solution for getting 2.4ghz only supporting devices connected to Orbi. It does work.
madscientist34 wrote:Does anyone have a solution that doesn't involve turning off WMM or potentially adding another access point dedicated for the Ring doorbell. I am experiencing this issue and there doesn't doesn't seem to be a good solution. Right now the choice is the following:
- disable WMM and cripple all other devices on network, but have a working live view on Ring device
- turn on WMM for good device speeds but have problems with enabling live view
I also do not think it is a good idea to have a smart device like this exposed to the whole internet by utilizing a DMZ or opening up the NAT on the router to just have this device work properly.
Can anyone chime in from Netgear on the potential issue? Seems like this have been a persistent problem for 2-3 years with no resolution by firmware updates.
FURRYe38, my post was directed at the original post in this thread so the info you provided is not useful. I do not have problems getting my ring device to connect to my Orbi 2.4 GHz network. This was never a problem. I have many 2.4 GHz only devices, non of which have had issues connecting to the network. My problem is with live view taking a long time to connect or not working randomly, as the original poster outlined.
So again, my two current options are to use settings outlined in this post (i.e. disable WMM and opening the NAT which cripples the speeds of all other devices on network and reduces security, but have a working live view on Ring device OR turn on WMM for good device speeds but have problems with live view). I do not want to have the device on a DMZ or open the NAT since this can substantially reduce the security of the network.
Anyone else have some suggestions?
Have you contact the Mfr of this device to see if there is any suggestions from them?
madscientist34 wrote:
FURRYe38 wrote:Try this:
Seems to be best solution for getting 2.4ghz only supporting devices connected to Orbi. It does work.
madscientist34 wrote:Does anyone have a solution that doesn't involve turning off WMM or potentially adding another access point dedicated for the Ring doorbell. I am experiencing this issue and there doesn't doesn't seem to be a good solution. Right now the choice is the following:
- disable WMM and cripple all other devices on network, but have a working live view on Ring device
- turn on WMM for good device speeds but have problems with enabling live view
I also do not think it is a good idea to have a smart device like this exposed to the whole internet by utilizing a DMZ or opening up the NAT on the router to just have this device work properly.
Can anyone chime in from Netgear on the potential issue? Seems like this have been a persistent problem for 2-3 years with no resolution by firmware updates.
FURRYe38, my post was directed at the original post in this thread so the info you provided is not useful. I do not have problems getting my ring device to connect to my Orbi 2.4 GHz network. This was never a problem. I have many 2.4 GHz only devices, non of which have had issues connecting to the network. My problem is with live view taking a long time to connect or not working randomly, as the original poster outlined.
So again, my two current options are to use settings outlined in this post (i.e. disable WMM and opening the NAT which cripples the speeds of all other devices on network and reduces security, but have a working live view on Ring device OR turn on WMM for good device speeds but have problems with live view). I do not want to have the device on a DMZ or open the NAT since this can substantially reduce the security of the network.
Anyone else have some suggestions?
Wizec, having WMM disabled should not kill speed like some users have also mentioned. I'm unsure as to why some experience it and some don't. Having the setting enabled or disabled does not affect my speed whatsoever. I have had zero issues with my current configuration, no drops, no speed reduction, etc. All of my Ring devices function as they were intended to do so as well. If I didn't have Ring, I would for sure leave it enabled as it does slightly help keep speed consistent, but the disabling of the setting should never drastically reduce the speed.
DorkiOrbiFW , thanks so much for your efforts!! I have found some interesting things with this WMM thing. For me, disabling WMM does indeed make the 'link' speed reported in the Orbi app go way way down. Previously everything was typically well into the hundreds (my Sony TV right next to the Satellite is currently at 866 Mbps with WMM on!) but if I disable WMM, it goes to 54Mbps max. My Galaxy Note10+ which 5 minutes ago was showing 858 Mbps link speed and speed tested at 117 Mbps (my internet is only 100 Mbps) is now showing 15 Mbps and speed testing at 13.9Mbps. I'm an IT guy and I have zero clue what is going on. Obviously I can't disable WMM as those speeds are obviously something that is not useable.
Your original fix worked for me for about 3 days, then suddenly stopped working for Live View on my Ring Doorbell. To be up front, I have NOT done your 2nd set of steps to reset everything (but have enabled beam forming and fast roaming), so I'm going to do that next, but I'm curious if others who also saw a giant decline in speed with WMM disabled did the reset process. If they have and still have the speed decline, I won't bother with the reset since I can't disable WMM. I do still have my old Asus 'dark knight' ac1900 so if worst comes to worst, I will set that up as an access point and then connect my ring doorbell to it and be done with this mess. I sure hope I can connect my yet to be installed Ring Alarm System to it as well because that can't have connectivity issues. I just wish someone could figure out what is going on with the WMM.
Anyway, despite the ongoing issues with WMM for some, I do thank you for all the work you've done and help you've given. Glad it was helpful to so many.
rosey99 wrote:DorkiOrbiFW , thanks so much for your efforts!! I have found some interesting things with this WMM thing. For me, disabling WMM does indeed make the 'link' speed reported in the Orbi app go way way down. Previously everything was typically well into the hundreds (my Sony TV right next to the Satellite is currently at 866 Mbps with WMM on!) but if I disable WMM, it goes to 54Mbps max. My Galaxy Note10+ which 5 minutes ago was showing 858 Mbps link speed and speed tested at 117 Mbps (my internet is only 100 Mbps) is now showing 15 Mbps and speed testing at 13.9Mbps. I'm an IT guy and I have zero clue what is going on. Obviously I can't disable WMM as those speeds are obviously something that is not useable.
Your original fix worked for me for about 3 days, then suddenly stopped working for Live View on my Ring Doorbell. To be up front, I have NOT done your 2nd set of steps to reset everything (but have enabled beam forming and fast roaming), so I'm going to do that next, but I'm curious if others who also saw a giant decline in speed with WMM disabled did the reset process. If they have and still have the speed decline, I won't bother with the reset since I can't disable WMM. I do still have my old Asus 'dark knight' ac1900 so if worst comes to worst, I will set that up as an access point and then connect my ring doorbell to it and be done with this mess. I sure hope I can connect my yet to be installed Ring Alarm System to it as well because that can't have connectivity issues. I just wish someone could figure out what is going on with the WMM.
Anyway, despite the ongoing issues with WMM for some, I do thank you for all the work you've done and help you've given. Glad it was helpful to so many.
I don't understand why some experience problems when disabling WMM. I haven't seen any issues on my system and my Rings have been working flawlessly for a few months from writing this solution. I'm an IT guy too, so I have vast knowledge of Orbi, networking, etc. Glad you and others found my solution helpful, but I'm open if someone can improve upon it and/or figure out that pesky WMM issue. My hunch is that it is a bug within the latest firmware.
Best,
