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Forum Discussion
DorkiOrbiFW
Jun 28, 2019Apprentice
Best Performance for Ring Devices (Orbi Config. Settings)
Hello Orbi Community, I am sure a lot of you use a Ring Video Doorbell, Ring Spotlight Cam, Ring Floodlight Cam, etc. on your Orbi network. I have seen a good majority of Orbi users that have Rin...
- Oct 19, 2019
Hello everyone,
There has been a lot that has happened since the last time I wrote.... so allow me to give a BIG explanation and a PERMANENT fix to ALL THIS CRAP!
- I truly thought that I did have defective spotlight cams, but turns out after a week and a half of the installation of all the replacements issued for my old units, I was back at square one with inconsistent launching of live view feeds.
- END RESULT: ISSUE PERSISTED; NOT DEFECTIVE CAMERAS
- I began to realize that I had an ongoing Orbi problem that was causing satellites to have syncing issues and dropping connection on devices connected to them at random despite my satellites all showing "GOOD" backhaul status. I kept waiting for a good and stable firmware to come out from Netgear to correct any bugs (if any) to correct the issues I was experiencing and firmware 2.3.5.30 came out. However, the issue still persisted and caused my Orbi to still operate incorrectly. I became desperate and was seriously about to RMA my entire system, but I also know that a factory reset after a major firmware update is sometimes needed to clear old and incompatible configurations from previous firmwares that cause the Orbi to misbehave.
- END RESULT: ISSUE PERSISTED; NOT BAD FIRMWARE
- Factory reset my entire system (Orbi router and satellites) and setup from scratch.
- END RESULT: ISSUE PERSISTED
- So.... WTF was the solution you ask?
- My solution came from an article I stumbled upon that listed to run telnet commands I had yet to try to correct the issues I was experiencing. SW_'s tip and/or trick RESOLVED ALL issues I was experiencing. His trick assists in "fixing the Orbi WiFi network becoming unstable, random rebooting, and WiFi connectivity problems that occur after applying new Firmware Update(s)." However, I did modify his trick slightly. Please proceed to item number (5) for the proper solution to fix your ongoing issues with your Rings Spotlight Cams, other Ring devices, or hell, even any other regular device experiencing issues on your Orbi network.
- SOLUTION
- Go to the debug page of the satellite (EX: Unit_IP_Address/debug.htm) and click the checkbox near Telnet to ENABLE Telnet (do process on router and ALL satellites).
- Telnet into each satellite along with the router and type the following codes EXACTLY as shown and in the EXACT order (The codes may be executed on ALL Orbi routers and satellites, with the exception of the RBW30 satellite. If you have RBW30, please see alternate form.):
- config default
- config commit
- reboot
- Alternate Telnet Form - Applies to RBW30 Satellites Only
- reset
- reboot
- When you complete the above commands via telnet on your satellites, they should begin rebooting and pulse white.
- Factory reset the Orbi and setup from scratch. DO NOT utilize a backup file of an old configuration as you will defeat the purpose of this process and the issues willl then reoccur.
- Connect to the factory default SSID name that is now being broadcasted by your Orbi router and then go through the Orbi setup wizard. To get things up and running faster, I highly suggest hitting "skip" when it prompts you to setup satellites as you can do that later and it is best to wait to sync your satellites after you change Orbi's default advanced settings in order to have your Ring devices perform well.
- Configuring your Orbi for Ring Best Performance (this has been updated since last time I wrote in):
- BASIC -> Wireless, choose 40 for 5Ghz band (Offers the best signal and usually permits Orbi to have the best backhaul. Netgear recommends this channel for 5Ghz) and utilize whatever 2.4Ghz channel works best in your environment and your Ring devices. In my environment, I run 2.4Ghz band on Channel 3, and 5Ghz on Channel 40. Hit Apply when completed!
- ADVANCED -> Setup -> WAN Setup, under the section titled NAT filtering, select the OPEN radio button. Then, click on the checkbox to Disable SIP ALG. Hit Apply when completed!
- ADVANCED -> Setup -> LAN Setup, give ALL Ring devices address reservations (MUST). I also recommend giving all satellites an address reservation as well (though the satellite address reservation is optional and not required). Hit Apply when completed!
- ADVANCED -> Advanced Setup -> Wireless Settings, please ensure your configuration matches the configuration below. If you don't have your configuration the same as mine here, you will experience issues with your Ring devices. Hit Apply when completed!
- DISABLE WMM on BOTH 2.4Ghz and 5Ghz
- DISABLE MU-MIMO
- ENABLE Implicit Beamforming
- ENABLE Fast Roaming
- Add all your satellites back to your Orbi router to enable synchronization.
- Most Ring devices will reconnect on their own and be stable in about 2 days after the intensive troubleshooting on your Orbi network. However, if they do not, just go on outside and simply reconnect them to the Orbi network and you'll be just fine.
- ENJOY! I have had no issues to date! :smileyvery-happy:
*If you have any questions on how to access telnet, DM me and I'll gladly assist you or you can find how to do it via other forums listed within the community.
- I truly thought that I did have defective spotlight cams, but turns out after a week and a half of the installation of all the replacements issued for my old units, I was back at square one with inconsistent launching of live view feeds.
DorkiOrbiFW
Oct 19, 2019Apprentice
Hello everyone,
There has been a lot that has happened since the last time I wrote.... so allow me to give a BIG explanation and a PERMANENT fix to ALL THIS CRAP!
- I truly thought that I did have defective spotlight cams, but turns out after a week and a half of the installation of all the replacements issued for my old units, I was back at square one with inconsistent launching of live view feeds.
- END RESULT: ISSUE PERSISTED; NOT DEFECTIVE CAMERAS
- I began to realize that I had an ongoing Orbi problem that was causing satellites to have syncing issues and dropping connection on devices connected to them at random despite my satellites all showing "GOOD" backhaul status. I kept waiting for a good and stable firmware to come out from Netgear to correct any bugs (if any) to correct the issues I was experiencing and firmware 2.3.5.30 came out. However, the issue still persisted and caused my Orbi to still operate incorrectly. I became desperate and was seriously about to RMA my entire system, but I also know that a factory reset after a major firmware update is sometimes needed to clear old and incompatible configurations from previous firmwares that cause the Orbi to misbehave.
- END RESULT: ISSUE PERSISTED; NOT BAD FIRMWARE
- Factory reset my entire system (Orbi router and satellites) and setup from scratch.
- END RESULT: ISSUE PERSISTED
- So.... WTF was the solution you ask?
- My solution came from an article I stumbled upon that listed to run telnet commands I had yet to try to correct the issues I was experiencing. SW_'s tip and/or trick RESOLVED ALL issues I was experiencing. His trick assists in "fixing the Orbi WiFi network becoming unstable, random rebooting, and WiFi connectivity problems that occur after applying new Firmware Update(s)." However, I did modify his trick slightly. Please proceed to item number (5) for the proper solution to fix your ongoing issues with your Rings Spotlight Cams, other Ring devices, or hell, even any other regular device experiencing issues on your Orbi network.
- SOLUTION
- Go to the debug page of the satellite (EX: Unit_IP_Address/debug.htm) and click the checkbox near Telnet to ENABLE Telnet (do process on router and ALL satellites).
- Telnet into each satellite along with the router and type the following codes EXACTLY as shown and in the EXACT order (The codes may be executed on ALL Orbi routers and satellites, with the exception of the RBW30 satellite. If you have RBW30, please see alternate form.):
- config default
- config commit
- reboot
- Alternate Telnet Form - Applies to RBW30 Satellites Only
- reset
- reboot
- When you complete the above commands via telnet on your satellites, they should begin rebooting and pulse white.
- Factory reset the Orbi and setup from scratch. DO NOT utilize a backup file of an old configuration as you will defeat the purpose of this process and the issues willl then reoccur.
- Connect to the factory default SSID name that is now being broadcasted by your Orbi router and then go through the Orbi setup wizard. To get things up and running faster, I highly suggest hitting "skip" when it prompts you to setup satellites as you can do that later and it is best to wait to sync your satellites after you change Orbi's default advanced settings in order to have your Ring devices perform well.
- Configuring your Orbi for Ring Best Performance (this has been updated since last time I wrote in):
- BASIC -> Wireless, choose 40 for 5Ghz band (Offers the best signal and usually permits Orbi to have the best backhaul. Netgear recommends this channel for 5Ghz) and utilize whatever 2.4Ghz channel works best in your environment and your Ring devices. In my environment, I run 2.4Ghz band on Channel 3, and 5Ghz on Channel 40. Hit Apply when completed!
- ADVANCED -> Setup -> WAN Setup, under the section titled NAT filtering, select the OPEN radio button. Then, click on the checkbox to Disable SIP ALG. Hit Apply when completed!
- ADVANCED -> Setup -> LAN Setup, give ALL Ring devices address reservations (MUST). I also recommend giving all satellites an address reservation as well (though the satellite address reservation is optional and not required). Hit Apply when completed!
- ADVANCED -> Advanced Setup -> Wireless Settings, please ensure your configuration matches the configuration below. If you don't have your configuration the same as mine here, you will experience issues with your Ring devices. Hit Apply when completed!
- DISABLE WMM on BOTH 2.4Ghz and 5Ghz
- DISABLE MU-MIMO
- ENABLE Implicit Beamforming
- ENABLE Fast Roaming
- Add all your satellites back to your Orbi router to enable synchronization.
- Most Ring devices will reconnect on their own and be stable in about 2 days after the intensive troubleshooting on your Orbi network. However, if they do not, just go on outside and simply reconnect them to the Orbi network and you'll be just fine.
- ENJOY! I have had no issues to date! :smileyvery-happy:
*If you have any questions on how to access telnet, DM me and I'll gladly assist you or you can find how to do it via other forums listed within the community.
- Smutt235Oct 30, 2019Aspirant
I'm working with a newly installed Orbi Router, Satellite and Outdoor Satellite wireless system with the Router in AP mode as I have Verizon FIOS so need to use the Verizon Router to allow cable TV to work properly.
When I upgraded from my old Apple Airport based WiFi to Orbi started to notice the classic issues on my Ring doorbell and outdoor wireless cameras as reported in this thread: Live View was wonky, delayed notifications AND one I hadn't seen yet. I've got my backyard cameras set up as linked devices so if one was triggered, the other would also record. The device that was triggered by motion would record but the linked device would not quite work, I'd see a black recording with two Ring.com watermarks. Pretty sure that was the result of the same network issues.I didn't have to go through the full telnet reset to get things working, starting at step 7 and changing the wireless settings as above seems to have solved my problems! Fingers crossed things stay stable. Thanks for this post!
- xstussyoneNov 05, 2019InitiateSuper frustrated for couple days now, thank you for your step by step. Setup was breezy, no hiccups so far, fast live connect, fast motion, fast ring, no lags whatsoever.
- FURRYe38Nov 05, 2019Guru
Just curious, what FW version are you using?
xstussyone wrote:
Super frustrated for couple days now, thank you for your step by step. Setup was breezy, no hiccups so far, fast live connect, fast motion, fast ring, no lags whatsoever.- xstussyoneNov 16, 2019InitiateTested out current settings Listed here which lasted a day or two then back to intermittent live view connection. Tried for several days witH close proximity to router with still same lag or no live view connection at all. Fix does cripple the speed of other devices (no support from net gear nor ring). Since then I’ve returned the two ring doorbells Purchased. Not worth the hassle if need to go that route in my opinion. Maybe will try the next tier ring doorbell that supports 5ghz . My floodlight and ring doorbell 1st gen works perfectly on reprogrammed stock settings for rbr50. Guess if not broke l, don’t fix it. But will definitely try the 5ghz.
- MOJOE3Nov 15, 2019Aspirant
I am not that tech savy, so please help. I have two ring spotlight cams and one stick up cam. I have the orbi satelites rbr50 and the rbs50 outdoor wifi extender. I have read your post about changing the wireless settings and WAN, I looked on both my internet providers app and the orbi app and I do not see this option. Do I need to log on to a computer to do this?
Thanks
- DorkiOrbiFWNov 16, 2019Apprentice
MOJOE3 wrote:I am not that tech savy, so please help. I have two ring spotlight cams and one stick up cam. I have the orbi satelites rbr50 and the rbs50 outdoor wifi extender. I have read your post about changing the wireless settings and WAN, I looked on both my internet providers app and the orbi app and I do not see this option. Do I need to log on to a computer to do this?
Thanks
MOJOE3, yes. My apologies for not emphasizing this in my solution. Log into your router via orbilogin.net (or just type the IP address of your Orbi router. Then, follow my steps as shown. If you have any further questions, I'll be happy to help! :smileyhappy:
Best,- MOJOE3Nov 16, 2019Aspirant
Thanks, I will let you know if successful and your directions are clear just not sure if I am or will be successful :)
- Ih8unDec 28, 2019InitiateDorkiOrbiFW
I used your settings, but started at #6 because I didn't want to spend hours figuring out how to telnet into the device.
With your settings my 2 ring spotlight (battery) and my Ring Doorbell 2 (battery) have been working almost flawlessly. Prior to changing the settings I had the same issue with live view as everyone else, and only could open the motion notifications if they came in.
I'm not sure if any of the settings have played a role in the fact that no devices seem to connect to the satellite and only the router. My RSSI is pretty good on my Ring devices with my Doorbell with the worst RSSI sitting at -56 which is still great. However, I was hoping it will connect to the satellite as it's closer to the doorbell than the router.
Thanks for the settings and thanks for sharing them. Hopefully, many people will come across your fix. If only there's some way to formalise it so that both Ring and Netgear can use these settings to troubleshoot any customers who won't come past this thread. - FraterpJan 02, 2020Aspirant
@TheOrbiMechanic , I've followed your instructions below to the letter. Ring spotlight cameras seemed to work but overall internet speed dropped to 20-25mbits on a gigabit connection. The only way to restore speed is to enable WMM on both 2.4 and 5 Ghtz. The minute I did this, ring camera connection issues came back almost immediately. Also, I'd thought I'd mention that I'm on firmware V2.3.5.36
Thoughts?
- FraterpJan 02, 2020AspirantIt seems that I didn't read all of the replies on this topic... oops. I see the comments on the WMM issues so I'm wondering if anyone out there has had any luck resolving? I called ring and they told me that the eero is the only mesh network that will work with the spotlight cameras. I really have no desire to spend another several hundred $ to try it out. Seems like some people have had issues as well.
- rosey99Jan 02, 2020TutorI was wondering if it worked with eero and figured yes. That answers that question. Go figure since Amazon owns EERO and Ring. Maybe a purposeful bug in Ring?? Would not shock me in the least. Amazon is known for these types of antics when dealing with a major competitor. Don't expect it to ever get fixed is my guess. The only way will be if we figure out why WMM doesn't cripple speed for some or if Netgear figures a way around the issue without hurting speed. For now I'm going to use my Asus as an access point and see if that fixes the situation.