NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
contenderv07
Feb 06, 2020Aspirant
BGW210 ATT Fiber
Hey everyone, I just got an AC3000 and 2 satellites and I'm having some trouble getting connected. I informed ATT that I was moving from their wireless to the Orbi, and they said they would make chan...
FURRYe38
Feb 06, 2020Guru - Experienced User
What Firmware is currently loaded?
Ensure you try one of the options listed since your ISP service HW has built in router:
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
contenderv07
Feb 06, 2020Aspirant
thank you for the response.. I am on the latest firmware version (updated it with support). I have disabled all of the wifi radios on the ATT router. I'm at work but will check it out whne I get home. Thanks for the response!
- FURRYe38Feb 06, 2020Guru - Experienced User
Latest being v2.5.1.8? Just making sure.
- contenderv07Feb 06, 2020Aspirant
yes, thats correct. Just to get more context, I did take this pic when I was directly connected to the orbi router. I just found it strange that it would "see" the satellite (could get the MAC address), but not pull an IP for either, and label one of them as "unknown"
- FURRYe38Feb 06, 2020Guru - Experienced User
I would factory reset the entire system and setup from scratch one you determin what mode your ISP Modem/router will be working in and mode your RBR will be working in. Be sure your RBSs FW updated as well to same version. These should have been updated first, then the RBR lastly.