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Forum Discussion
contenderv07
Feb 06, 2020Aspirant
BGW210 ATT Fiber
Hey everyone, I just got an AC3000 and 2 satellites and I'm having some trouble getting connected. I informed ATT that I was moving from their wireless to the Orbi, and they said they would make chan...
contenderv07
Feb 06, 2020Aspirant
yes, thats correct. Just to get more context, I did take this pic when I was directly connected to the orbi router. I just found it strange that it would "see" the satellite (could get the MAC address), but not pull an IP for either, and label one of them as "unknown"
FURRYe38
Feb 06, 2020Guru - Experienced User
I would factory reset the entire system and setup from scratch one you determin what mode your ISP Modem/router will be working in and mode your RBR will be working in. Be sure your RBSs FW updated as well to same version. These should have been updated first, then the RBR lastly.
- contenderv07Feb 07, 2020Aspirant
ok I had a little bit of time to look at the settings and it feels like someting on the ATT modem isn't set up correctly. When I go to the ATT mode, I'm going to 192.168.1.254. When I go to the orbi router, I have to go to 10.0.0.1. It would seem that the addresses aren't getting handed off correctly downstream. I will have all day tomorrow to work on it (my wife works from home and has forbade me from messing with it while she works LOL). That, or I will just try to get the modem like I had it, and reset all of the orbi gear and start over
- FURRYe38Feb 07, 2020Guru - Experienced User
Yes, the reason the Orbi is using a 10 IP address string is that detected the ISP modem using the same 192.168.1.1 IP address string which normally Orbi used by default. So to avoid this, Orbi sets a different IP address string. This is ok, however again, your in a double NAT condition. Try one of the options suggested, I believe bridge mode isn't supported on ATT modems do I would start with Option #2...
- contenderv07Feb 07, 2020Aspirant
perfect thank you for that!! I'm making a list of things to check on the modem and when setting it to Passthrough mode, do I need to set it for Passthrough Fixed MAC (and put the orbi mac address in) or just set it to Passthrough DHCP Lease?
- FURRYe38Feb 07, 2020Guru - Experienced User
You can try either one and see. Usually if you reserve an IP address for the Orbi ON the modem, then you would use this reserved IP address in the IP Pass-thru as this would be DHCP Lease I believe. Try the MAC address as the MAC never changes on Orbi. If this doesn't work, then use the IP address reserved for the RBR.