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Forum Discussion
Bizarre! Orbi sort-of loses configuration and won't let me log in
I just ran into a bizarre problem with my Orbi system this morning. My router/satellite are running v1.4.0.34. My main PC is running Win10x64. My ISP was doing work in my area, and my interne...
Hello AzJazz
Glad to hear a reset fixed the issue but let us know if something else comes up.
DarrenM
Hi, DarrenM - I still run into this problem randomly, and it takes a really long time to get the Orbi functional again. I have seen this occur about a dozen times since I last posted
It happened to me again this morning. I was working on my PC this morning, and then suddenly ... BAM!! ... Nobody could connect to the WiFi in my house. I tried to go to the Orbi settings, and I kept getting prompted for my Username/Password. Eventually, I was asked for the Serial Number on the Orbi base. I was told that the LAN and Orbi Router IP address was automatically reconfigured to 10.0.0.1 "for my protection" (from 192.168.0.1). My main PC has a hard wire connection to the router, so I was eventually able to get it running again.
Is there anything I can do to fix this? If it happens when I am out of town, I won't be able reconfigure it remotely. My wife will probably divorce me.
Please save my marriage.
AzJazz
Hello Azjazz
You may want to back up your config and do a factory reset the last update was a big one and changed alot of things.
DarrenM
Hi, DarrenM - I already have the latest firmware version installed (v1.12.0.18)
Are you saying that I need to wipe out all my current settings and reconfigure from scratch?
If "Yes", will I also have to wipe out my Orbi Satellite?BTW, is the problem I am describing in this thread a known Orbi issue? One thing I have noticed is that the problem seems to occur when my ISP goes dead for a while.
Thanks,
AzJazz
Hello AzJazz
Yes that is what I am saying you can back up your config before doing this if you want to try and reload it.
DarrenM
- DarrenM: This happened to me too. This morning suddenly none of my devices would connect to wifi. Even hard wired devices connected to Orbi router wasn't working. Comcast wasn't down. I tried power cycle the Orbi to no help. Ultimately I factory reset and restored settings from backup config! This is second time this happened with most current firmware.