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Forum Discussion
Bizarre! Orbi sort-of loses configuration and won't let me log in
I just ran into a bizarre problem with my Orbi system this morning. My router/satellite are running v1.4.0.34. My main PC is running Win10x64. My ISP was doing work in my area, and my interne...
Hi, DarrenM - I still run into this problem randomly, and it takes a really long time to get the Orbi functional again. I have seen this occur about a dozen times since I last posted
It happened to me again this morning. I was working on my PC this morning, and then suddenly ... BAM!! ... Nobody could connect to the WiFi in my house. I tried to go to the Orbi settings, and I kept getting prompted for my Username/Password. Eventually, I was asked for the Serial Number on the Orbi base. I was told that the LAN and Orbi Router IP address was automatically reconfigured to 10.0.0.1 "for my protection" (from 192.168.0.1). My main PC has a hard wire connection to the router, so I was eventually able to get it running again.
Is there anything I can do to fix this? If it happens when I am out of town, I won't be able reconfigure it remotely. My wife will probably divorce me.
Please save my marriage.
AzJazz
Hello Azjazz
You may want to back up your config and do a factory reset the last update was a big one and changed alot of things.
DarrenM
Hi, DarrenM - I already have the latest firmware version installed (v1.12.0.18)
Are you saying that I need to wipe out all my current settings and reconfigure from scratch?
If "Yes", will I also have to wipe out my Orbi Satellite?BTW, is the problem I am describing in this thread a known Orbi issue? One thing I have noticed is that the problem seems to occur when my ISP goes dead for a while.
Thanks,
AzJazz
Hello AzJazz
Yes that is what I am saying you can back up your config before doing this if you want to try and reload it.
DarrenM
This happened to me just the other day too, and since then my logs are almost empty. I've had my Orbi RBK50 for a few weeks now, and It worked well at first. I was getting a daily email of my log and it had lots of DHCP assigments and SYN/ACK scan attacks, but it looked accurate and the amount of info did not bother me at all. On Jan 12, the log at 3::00 AM looked similar to how it was every day. Around noon on the 12th, I had no internet connection on any device and when I tried to log in to the Orbi I received the 'can't authenticate' message, and ultimately I rebooted the Router and it seemed to work OK the rest of the day. But although the log at 3:00 AM on Jan 13 showed that initialization and the time synch, but it had no DHCP assignments at all, and just a few SYN/ACVK Scan attacks. Then on Jan 14 (today) it had only internet connects and disconnects but no DHCP assignments and no attacks at all.
I looked at the log page under Advanced settings and saw that all the boxes were checked, and all my devices were connecting fine. So something has happened that has progressively and severely limited my log reporting. I need to see the DHCP assignments since those identify any unfamiliar devices connecting. But I can't find any way to get them back into the log as before. My concern is that somehow the router may have been hacked and is preventing me from seeing how it is being used.
Any help in getting my DHCP reporting back is welcome. (yes, I have rebooted the router and had changed my login password when i first set it up.
Thanks,
Swimmer
- DarrenM: This happened to me too. This morning suddenly none of my devices would connect to wifi. Even hard wired devices connected to Orbi router wasn't working. Comcast wasn't down. I tried power cycle the Orbi to no help. Ultimately I factory reset and restored settings from backup config! This is second time this happened with most current firmware.