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Forum Discussion
chrisxpierce
May 22, 2020Tutor
Blink XT2 Camera / 5ghz Merged with 2.4 Issue
Ok...was having issues with live view on my Blink XT2 Cameras, called Tech support and they said something about the 2.4 and 5ghz was merged, and that was the issue and that I needed to contact my pr...
FURRYe38
May 23, 2020Guru - Experienced User
1. Launch a web browser from a computer or mobile device that is connected to the Orbi network.
2. Enter orbilogin.com or 192.168.1.1 (IP address of your router's LAN port).
3. The login window opens, enter username "admin" and the password that you configured for your router.
4. Click Advanced tab > Advanced Setup > Wireless Settings.
5. Uncheck the box "Broadcast SSID" for the 5GHz frequency and click Apply to save the settings.
6. Confirm that your smartphone is connected to the 2.4GHz frequency. If it is still connected to the 5GHz frequency, then "Forget" the WiFi network for your SSID, then reconnect to it and enter your SSID password. Now your smartphone should be on the 2.4GHz frequency.
7. Try connecting your IoT device to the Orbi network per its setup instructions.
8. If it works, re-enable the broadcast SSID option for the 5GHz frequency.
9. On your smartphone, turn WiFi off and back on again and it should reconnect to the strongest signal.
10. If your smartphone did not reconnect to the 5GHz frequency, then "Forget" the WiFi network again for your SSID, then reconnect to it and enter your SSID password.
chrisxpierce
May 30, 2020Tutor
oh well...still having the same issue. No devices are connected to the 5ghz band...yet the problem still exists. Back to phone support. Where I'm sure they'll still say I gotta separate the bands :-/