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Forum Discussion
Bought used orbi
Hi, when I go to security in the app, it says the unit is still registered under previous owner and I can't login to netgear armor. How do I change this?
Whdj wrote:
Hi, when I go to security in the app, it says the unit is still registered under previous owner and I can't login to netgear armor. How do I change this?
You can try doing a Factory Reset on the router and then set it up with the web interface. (have nothing to do with the Orbi 'app'.)
https://www.youtube.com/watch?v=cMw4ePACgc4
This is the sort of thing that I have never found a mechanism to deal with on the Netgear web site. What some people have done is contact one of the forum moderators by sending a private message to their screen name (click on screen name and then select private message Blanca_O
Explain the situation, including serial number and how it was purchased, how to contact you, etc.