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Brand new RBK13 cannot get satellites to sync
I picked up a brand new RBK13 setup today from the Walmart black friday deal. The router is working fine but I cannot get either satellite to sync. I've tried multiple rounds of powering them off a...
I was able to get a hold of netgear support and they were super helpful. What I didn't realize is that to do a factory reset you have to press AND hold the button in for 30 seconds to actually do the reset. Once I did that the satellites came back up and were able to sync with the router.
I was able to get a hold of netgear support and they were super helpful. What I didn't realize is that to do a factory reset you have to press AND hold the button in for 30 seconds to actually do the reset. Once I did that the satellites came back up and were able to sync with the router.
Hello dfinn,
Thank you for posting the solution to the issue you were experiencing! I have confirmed this appears to be an issue our engineering team is continuing to investigat. Your suggested work around to factory reset the unit is the recommended solution until a new firmware is released to resolve the root cause of this issue.
For the benefit of others visiting this thread, more information can be found in the following article:
Please let me know if you have additional issues.
Best Regards,
ChristineT