Brand new RBR40 doesn't detect internet

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Factory reset the RBR and setup from scratch using a wire connected PC with the RBR and a web browser. Walk thru the setup wizard at orbilogin.com.

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silverspear wrote:

Just got my new RBR40 today.

 

Tried to setup using the app but it says no internet connection. My ISP doesn't use PPPoE and it doesn't use a static IP.

 

Connected my old router back in and I get internet connection fine. Tried with the RBR40 and no internet connection.

 

Yes I've done all the steps, shut down modem, used all right ports, plugged out all devices etc... nothing works. Looking for some advice before I return this product.

 

Netgear support is useless. According to them, my warranty already expired 90 days ago  even though I bought the product today. 

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