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Forum Discussion
Solved
Branded Orbi's Firmware Un-Updatable?
I was assisting jiac in trying to update his firmware... seemed like an easy task.
He had tried to update to 2.2.1.210 and was at 2.1.4.16
Everytime he tried to upload the .img file, it ...
This is good info... I had never seen this before so makes total sense.
Here is a screenshot of the branded GUI
Dear All,
I have gotten to the bottom of the issue finally! My Internet Service Provider (ISP) confirmed with me that their co-branded software is the one preventing all the manual firmware updates I am doing. So unless they themselves release the next firmware update, then I can't do anything else for now 
. Very frustrating but at least that much has been made clear! At the moment I wouldn't want to hijack my system to netgear default system (removing the co-branding software from the ISP) as it may render it useless for this specific ISP and then they'll penalize me for ruining the device.
Thank you to all who helped.
jiac wrote:
.....
.................My Internet Service Provider (ISP) confirmed with me that their co-branded software is the one preventing all the manual firmware updates I am doing. So unless they themselves release the next firmware update, then I can't do anything else for now
. Very frustrating but at least that much has been made clear! At the moment I wouldn't want to hijack my system to netgear default system (removing the co-branding software from the ISP) as it may render it useless for this specific ISP and then they'll penalize me for ruining the device................
Completely agree. Hopefully you will get your software updated soon by your ISP and all issues will be solved.
The current beta software 2.3.0.23 looks very promising with many issues solved. I hope you ISP will get that software when released.
Good luck.
