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Forum Discussion

JulietteT's avatar
JulietteT
Aspirant
Apr 12, 2020

BT Home Hub conflict

Please can anyone help?   I have sucessfully-ish installed my Orbi plus 2 satelites. I am currently using a BT Home Hub and this is causing some issues - can't print, can't access some websites (er...
plemans's avatar
plemans
Guru - Experienced User
Apr 12, 2020

disabling wifi doesn't disable the routing aspect of the home home. it leaves you in a double nat

https://kb.netgear.com/30186/What-is-Double-NAT

 

2 easiest options are 1. put the home home in passthrough/modem only mode  or 2. put the orbi in access point mode. 

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Apr 13, 2020
    plemans wrote:

    options are 1. put the home home in passthrough/modem only mode  or

    Easier said than done, if not impossible with the HomeHuib. BT goes out of its way to deny users that option .

     

    plemans wrote:

    put the orbi in access point mode. 

    That works fine for many Orbi users. I don't have a HomeHub. (I've got three of them, two still shrink wrapped.) But I still have an AP Orbi network.

     

     

    • JulietteT's avatar
      JulietteT
      Aspirant
      Apr 13, 2020

      Thank you for the help.  

      Yes, I think putting the homehub into modem/passthrough mode is impossible.

       

      Do you have any advice on how to do your second suggestions?  I am not a techie at all so just stumbling through this progress while my family moan and complain about the pages they cant access!!! (To be fair, my eldest cant get logged onto her Uni library which is not helping her Masters dissertation much!!)

       

      I'm sure there must be a solution.....

       

      Thanks

       

      Juliette