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Forum Discussion

JulietteT's avatar
JulietteT
Aspirant
Apr 12, 2020

BT Home Hub conflict

Please can anyone help?   I have sucessfully-ish installed my Orbi plus 2 satelites. I am currently using a BT Home Hub and this is causing some issues - can't print, can't access some websites (er...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Apr 13, 2020
plemans wrote:

options are 1. put the home home in passthrough/modem only mode  or

Easier said than done, if not impossible with the HomeHuib. BT goes out of its way to deny users that option .

 

plemans wrote:

put the orbi in access point mode. 

That works fine for many Orbi users. I don't have a HomeHub. (I've got three of them, two still shrink wrapped.) But I still have an AP Orbi network.

 

 

JulietteT's avatar
JulietteT
Aspirant
Apr 13, 2020

Thank you for the help.  

Yes, I think putting the homehub into modem/passthrough mode is impossible.

 

Do you have any advice on how to do your second suggestions?  I am not a techie at all so just stumbling through this progress while my family moan and complain about the pages they cant access!!! (To be fair, my eldest cant get logged onto her Uni library which is not helping her Masters dissertation much!!)

 

I'm sure there must be a solution.....

 

Thanks

 

Juliette

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Apr 13, 2020
      FURRYe38 wrote:

      Disable ALL wifi radios on this modem. Have you ISP help you with this.

      That's a good idea, but you may not even need to do that.

       

      The Orbi will give itself a different SSID. My router's wifi coexists happily with the Orbi wifi.

       

      The only issue could be if they choose to squat on the same channels and when the family complains about which wifi network to connect to.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 13, 2020

        Why I mentioned disabling wifi radios on the Hub. Helps with initial installation and interferences. :smileywink:

    • JulietteT's avatar
      JulietteT
      Aspirant
      Apr 20, 2020

      thank you for the advice however I cant make this work for me, unfortunately.

      The problem is logging into Orbilogin.  If I am attached via my BT homehub understandably the log in doesnt work because I'm not connected to the Orbi but if I log in while connected to the Orbi then I get the Error 404 message - i.e. exactly the conflict I am trying to remove.

       

      There must be a way.  Any help gratefully received.

      • timch's avatar
        timch
        Luminary
        Apr 20, 2020

        The best way to go from here is to factory reset your Orbi router. Then either connect to it by cable or using the orbi Wi-fi detailsfrom the label. Set to AP in Advanced Settings and alter the Wi-Fi credentials  SSID and password to match your current network. Finally connect the Home Hub to the yellow socket and turn off Wi-fi on your Home Hub. Set up like this the Home Hub does the routing and your Orbi does the Wi-Fi. It works great for me like this.