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Forum Discussion
rp17
Nov 20, 2019Guide
Cameras and other devices not connecting to satellites
I see this issue has been raised and there doesn't seem to be an answer. I have ring cameras all around my house and I have an Orbi base station and 3 satellites. The cameras all have poor signal a...
CrimpOn
Nov 21, 2019Guru - Experienced User
How about this: go to the Orbin web interface, Advanced Tab, Advanced Setup, Wireless Settings and turn the 2.4G transmit power down to 25%. That will reduce the power output of all Orbi radios. THEN try to connect the Ring Doorbell to Orbi. Maybe the Ring thought the router WiFi signal was "poor, but good enough" and reducing power will make it prefer the satellite. The Attached Devices page will show if it changes to a satellite. Afterward, turn the power back up as far as you need to get good service throughout the house.
rp17
Nov 21, 2019Guide
I did see this somewhere else on the community and change it to 25% but didn’t try rejoining them after I did it. I will try reconnecting them tomorrow and see what happens. Thanks again
- CrimpOnNov 21, 2019Guru - Experienced User
Thanks. It will be interesting to hear what happens. This whole "power thing" is a bit of a mystery to me. If access points are close together and all are blasting at full power, that may lead to greater overall coverage, but also greater interference since all radios are on the same channel. When the transmit power is reduced, each individual access point has a smaller effective range, and there may be 'gaps' in coverage. Finding the balance seems to be more of an "art" than a "science".
- rp17Nov 22, 2019GuideThis didn’t help. It’s still connecting to the main router base station and of the satellite
- CrimpOnDec 02, 2019Guru - Experienced User
rp17 wrote:
This didn’t help. It’s still connecting to the main router base station and of the satelliteI am uncertain what "didn't help". Factory reset the smart plug and set it up from scratch when the 2.4G power level has been reduced to 25% and the plug is close to the satellite? Or.........