NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rp17's avatar
rp17
Guide
Nov 20, 2019

Cameras and other devices not connecting to satellites

I see this issue has been raised and there doesn't seem to be an answer.  I have ring cameras all around my house and I have an Orbi base station and 3 satellites.  The cameras all have poor signal a...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Nov 21, 2019

Thanks.  It will be interesting to hear what happens.  This whole "power thing" is a bit of a mystery to me.  If access points are close together and all are blasting at full power, that may lead to greater overall coverage, but also greater interference since all radios are on the same channel.  When the transmit power is reduced, each individual access point has a smaller effective range, and there may be 'gaps' in coverage.  Finding the balance seems to be more of an "art" than a "science".

rp17's avatar
rp17
Guide
Nov 22, 2019
This didn’t help. It’s still connecting to the main router base station and of the satellite
  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Dec 02, 2019
    rp17 wrote:
    This didn’t help. It’s still connecting to the main router base station and of the satellite

    I am uncertain what "didn't help".  Factory reset the smart plug and set it up from scratch when the 2.4G power level has been reduced to 25% and the plug is close to the satellite?  Or.........

    • rp17's avatar
      rp17
      Guide
      Dec 02, 2019

      I've tried setting everything back up at 25% and issue persists.  I have tried all of the settings suggested in the previous post:

       

      (What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many? (There are maybe 2 or 3 nearby.  I am in a house and only have 2 close neighbors)

      Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

      Try disabling the following and see:
      Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).) 

       

      I basically tried these settings and everything combination of these being on and off.  I still have devices that are in the same room or even within feet connecting to access points that are in different rooms completely and some are the furthest access point from them.  None of it makes sense

      • Retired_Member's avatar
        Retired_Member
        Dec 02, 2019

        The real question should be do the cameras and other devices work?