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Forum Discussion
piscesmarie
Mar 15, 2020Aspirant
Can’t connect to Minecraft
Help! I’m a technologically UNadvanced mom trying to help her kid get her Minecraft world back. We just got the Orbi system and she can no longer play Minecraft. When she opens the app and tries to lo...
ekhalil
Mar 15, 2020Master
Do you have any other box between Orbi and the internet source? If yes what is the make and model of that box?
- piscesmarieMar 15, 2020Aspirant
We only have one device from Centurylink that's connected to the outdoor fiberoptic cable that runs to our house, and then the high speed wireless modem that's connected to the Orbi. The modem is a "technicolor" CenturyLink model number C2000T. I'm not sure what the device that's attached to the wall is.
- ekhalilMar 15, 2020MasterThe technicolor box is a router. Your Orbi seems to be set in Router Mode, which causes the issues since you are having two routers in the network.
You have two option:
1. Change the technicolor to transparent bridged mode using these instructions: https://www.centurylink.com/home/help/internet/modems-and-routers/technicolor-c2000t/advanced-setup/wan-settings.html or call Centurylink support to get help with this.
2. Change Orbi to AP Mode using the web GUI (orbilogin.com) and selecting ADVANCED > Advanced Setup > Router/AP Mode.
Good luck!- Retired_MemberMar 15, 2020
Just curious...how long have you had your Orbi?