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Forum Discussion

Kbat's avatar
Kbat
Follower
Mar 19, 2020

Can’t connect to to the router

Can’t connect to the internet. Orbi app consistently says offline
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 20, 2020

What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
IPower OFF the ISP Modem and RBR for 30 seconds. Power ON the ISP Modem and let it sync. Power ON the RBR. See if it connects. If not, you may need to factory reset the RBR and walk thru the setup wizard with a wired PC and web browser connected at 192.168.1.1...

Kbat wrote:
Can’t connect to the internet. Orbi app consistently says offline