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Forum Discussion

Kellybwoods's avatar
Kellybwoods
Aspirant
Aug 05, 2020

Can’t detect network when setting up orbi

This isn’t a new Orbi. I’ve had it for about a year. WiFi stoped two nights ago. Called internet provider. All fine on that end. Thought it was the modem. Got new modem but the problem continues. I ca...
Kellybwoods's avatar
Kellybwoods
Aspirant
Aug 05, 2020
Oh wow. Okay. It was so easy to set up. I don’t understand why it’s so difficult now. I did that reset yesterday. Will try again and try to find cable to connect a computer. We’re MAC. Will that still work?
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 05, 2020

Of course, I use Mac as well. Long time Mac user. Some macs don't have ethernet ports. This is fixed by getting a inexpensive USB to ethernet adapter in case. 

  • Kellybwoods's avatar
    Kellybwoods
    Aspirant
    Aug 05, 2020
    Okay. Yes, no port was my concern on the Mac. 👍🏽
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Aug 05, 2020

      :smileywink:

      • Mstrbig's avatar
        Mstrbig
        Master
        Aug 05, 2020

        I know this is probably a dumb question, but did you do a fresh install and setup, using the app, after the factory reset? And did you Unplug your modem (remove and replace the backup battery if it uses one) and Plug the modem back in, before setup procedure?