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Forum Discussion

CuylerBoy's avatar
CuylerBoy
Aspirant
Dec 03, 2018

Can’t set up APP

We are setting up our app for the first time, and it will not accept “password” as the password; I have tried to use the password reset option, but that it also not working. Has anyone else had troub...
Troubleshooting
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Dec 09, 2018

Hi CuylerBoy

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

  • CuylerBoy's avatar
    CuylerBoy
    Aspirant
    Dec 10, 2018
    We are going to have to reach out to the company who sold us and set up the Orbi. We have no idea if an admin was set up on the router. Thanks.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 11, 2018

      Factory reset the router and set it up from scratch. Walk thru the setup wizard with a PC and web browser connected to the router. 

      CuylerBoy wrote:
      We are going to have to reach out to the company who sold us and set up the Orbi. We have no idea if an admin was set up on the router. Thanks.