NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
najiK
Apr 02, 2019Follower
Can not connect my Solaredge Gateway to get monitoring on my Solar Array
I just added internet service from Cox while still mainting my ATT internet...
Using the ATT modem/router i can easily connect the Solaredge Gateway to the internet and be able to monitor the s...
FURRYe38
Apr 02, 2019Guru - Experienced User
Modem Combo Units:
This would be a double NAT condition which isn't recommended. Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
najiK wrote:
I just added internet service from Cox while still mainting my ATT internet...
Using the ATT modem/router i can easily connect the Solaredge Gateway to the internet and be able to monitor the status of my PV system. (Gateway-ATT router-internet) So I know the gateway is functional and the system works.
On the Cox side I had to buy a Netgear modem and I am using my Orbi system as router and wifi. When I connect the Gateway to the router I am not able to connect to the Solaredge service. (Gateway-Orbi-Modem-internet)
Any assistance will be greatly appreciated.
michaelkenward
Apr 02, 2019Guru - Experienced User
FURRYe38 wrote:
Modem Combo Units:
This would be a double NAT condition which isn't recommended. Couple of options,
From what I can see, which is not much, the "Solaredge Gateway" is not a gateway as most network users would know it. So it isn't obvious to me where the double NAT would come from. Unless it is this unknown modem, which is why I asked about it.
Maybe it is the "still maintaining my ATT internet" but, in which case that's a whole different network topology with two separate Internet links. Not the easiest thing to figure out or organise.