Forum Discussion

Aspirant

Aug 18, 2019

Can not find Orbi wifi

Just got a new Orbi rbk50 system. Plugged it all in and ran it through app. Everything set up perfect, changed SSID/password and had great service even out in my barn....so happy. About 2 hours later...

CrimpOn

Guru - Experienced User

Aug 19, 2019

sjp649 wrote:
Just got a new Orbi rbk50 system. Plugged it all in and ran it through app. Everything set up perfect, changed SSID/password and had great service even out in my barn....so happy. using layman terms for me.

Since the laptop has an ethernet jack, you can plug the laptop into one of the Orbi LAN ports and connect to the Orbi web interface. Since you have two routers (the ISP and the Orbi), it is not clear what IP address the Orbi router will have. If the laptop is Windows, the "ipconfig /all" command (on the CMD: prompt) will show an IP for the "gateway", which is the Orbi.

Open a web browser and enter http://<ip of Orbi>. This should bring up the login screen where the admin ID is "admin" (always) and the password is whatever you set it to during setup (the default is "password", and users are badgered to change it to something more complicated). Note: this is NOT the WiFi password unless you deliberately made them the same.

The web interface will show what is going on with the Orbi in more detail than the "app".

sjp649
Aspirant
Aug 19, 2019
Plugging in Ethernet from orbi to laptop doesn’t do anything. I don’t get any internet. I’m sure that’s because the Ethernet port on isp modem doesn’t stay connected. I have no idea. I’m at a loss
- Retired_Member
  Aug 19, 2019
  sjp649 wrote:
  Plugging in Ethernet from orbi to laptop doesn’t do anything. I don’t get any internet. I’m sure that’s because the Ethernet port on isp modem doesn’t stay connected. I have no idea. I’m at a loss
  Talk to us about your modem.
  - sjp649
    Aspirant
    Aug 19, 2019
    Isp modem is a Calix Gigacenter. I have tried different settings on the back side of it to no avail. I’ve been researching this all day. If I plug my laptop into any Ethernet port, I get internet and the light stays on. Plug orbi into Ethernet port and there’s no internet through orbi. Orbi continues to pulse white and after about 5 minutes, light turns green then amber then back to white then starts pulsing white. This continues as long as it’s powered up. Satellite is sitting right next to it and is solid magenta. Just doesn’t make sense that it worked perfectly for a few hours yesterday. I did try to do a firmware update when it worked yesterday but it didn’t seem to take. Not sure if maybe that has something to do with it? But I can’t even access orbi to check the firmware now.