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Forum Discussion
ghermes
Jan 02, 2021Aspirant
Can not log into router RBR50.
I can not log into my router admin account. Admin user name and password does not work. Answering security questions with correct answers does not work. Says info does not match. (answers are qui...
- Jan 02, 2021
Your best bet is to perform a factory reset
ghermes
Jan 02, 2021Aspirant
Thank you. Should I reset both router and satellites or just the router?
CrimpOn
Jan 02, 2021Guru - Experienced User
ghermes wrote:Thank you. Should I reset both router and satellites or just the router?
Factory Reset on the router (a) erases all configurations, (b) sets the WiFi SSID/password to the values printed on the product label, and (c) resets the web credentials to "admin" and "password". That way, when you connect to it, doing the configuration is easy.
p.s. I (myself, me, the dumb one) had one experience when Password Recovery failed miserably, and my conclusion was that "somehow" I had failed to set up the recovery questions correctly. After doing the Factory Reset and a fresh setup (two hours), I deliberately tried Password Recovery again, and it worked. My conclusion was that I had failed to be deliberate in picking questions, filling in responses, and pressing "Apply."
No need to reset the satellites.
- vajimJan 02, 2021Master
May I add this:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
- ghermesJan 04, 2021Aspirant
Thank you, I will give this a try in the next few days.