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bcrooks's avatar
bcrooks
Tutor
Oct 18, 2022
Solved

Can not update RBS50 or RBR50 firmware

Hello all -  I have been trying to update my firmware for days. I feel like I am about to loose my mind.    I have followed the instructions I found in this community here: https://community.netge...
  • FURRYe38's avatar
    FURRYe38
    Oct 18, 2022

    Thats because you have a Verizon branded Orbi system. Verizon did there own FW for Orbi hard ware and thus put forth there own Orbi system using there FW. You'll need to contact Verizon for there help and support regarding FW updates they developed. 

bcrooks's avatar
bcrooks
Tutor
Oct 19, 2022

Per what  FURRYe38 wrote above... My Orbi (and it sounds like yours) is a VERIZON branded orbi. And as such, it has VERIZON firmware, NOT netgear firmware. So in short, we cant update the firmware with Orbi firmware.

 

I also contacted Verizon and like your experience, they were equally as unhelpful. 

 

I was reading on another forum about someone else who was dealing with the same thing. Basically, if it aint broke don't fix it. Since the Orbi was working, that person just stopped trying to update the firm ware.

 

Which is basically the stance I am now going to be taking. Not the one I want to take. But am not really seeing an alternative at this point.

 

However, if you find out how to update it, please share!!!

 

Best