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Can Orbi cause problems for Virgin Media SuperHub 3?
Problem: I am using a Virgin Media Superhub 3 in modem mode, connected to a Netgear Orbi RBR50 router. Periodically (sometimes every 5 minutes or so, sometimes once an hour), the Superhub loses its i...
I wasn't able to open that spreadsheet (I don't have Excel, and tried in Google Spreadsheets without success). Also, the Superhub 3 lost its connection again this morning while running in router mode and connected to the Orbi. However, I had another (a third!) visit from Virgin Media today. The engineer switched my hub, giving me a Superhub 4 to replace the Superhub 3. When the engineer tried to put that Superhub 4 in modem mode, with the Orbi connected, nothing worked. When he tried putting it in router mode, and disabling wifi via the Superhub 4's control panel, everything did work. I've had a stable connection for the intervening 3 hours or so. I'll cross my fingers that it all continues working, though I'm still baffled as to what went wrong originally, or *why* this approach would work. Thanks for helping me with all this!
struan99 wrote:
I've just connected the Orbi, also running in router mode. I'll see how that goes, and then update this thread. If that remains stable, what conclusion should I draw?
There used to be a way to telnet into the Orbi and display the date of last firmware update.
One of the more expert users on the forum created an Exce spreadsheet that displays the date of last firmware update:
https://www.dropbox.com/s/o0eaj5kjs3cpxcc/ORBI%20Soap%20Request.xlsm?dl=0
If you use Excel, download this spreadsheet (icon in upper right of page) and open it with Excel.
Put in the password and then click in the big white box.
I remain mystified how anything that a router does can cause a modem to reboot. Send garbage ethernet packets?
If it were nof for the fact that almost every week someone posts about this happening, I would state that it is impossible.
I wasn't able to open that spreadsheet (I don't have Excel, and tried in Google Spreadsheets without success). Also, the Superhub 3 lost its connection again this morning while running in router mode and connected to the Orbi. However, I had another (a third!) visit from Virgin Media today. The engineer switched my hub, giving me a Superhub 4 to replace the Superhub 3. When the engineer tried to put that Superhub 4 in modem mode, with the Orbi connected, nothing worked. When he tried putting it in router mode, and disabling wifi via the Superhub 4's control panel, everything did work. I've had a stable connection for the intervening 3 hours or so. I'll cross my fingers that it all continues working, though I'm still baffled as to what went wrong originally, or *why* this approach would work. Thanks for helping me with all this!
...and it's still stable. So, I'll consider the issue solved. Still baffled, but at least I'm baffled and connected :)
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.Hi there,
I didn't have that same problem after the visit. I have had another, unrelated problem with my Virgin Media service, but that one was resolved. (The next problem that I had was with packet loss - which turned out to be a fault in the cable in the street. That only took a further few months of calls, call-outs, and general annoyance to fix. I really hate the service I get from Virgin Media.)
