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Forum Discussion
Cannot access Xfinity App or oauth.xfinity.com
I have the ORBI RBR40 Router and recently it stopped allowing me to access my Xfinity apps (or more specifically, oauth.xfinity.com). I am unable to login to my xfinity account online and not able to...
Has this issue ever been resolved? I reset my Orbi/Satellite a few months ago to fix this issue with connecting to oauth.xfinity.com which is an HTTPS site. I even updated my advanced settings to prevent HTTS from being blocked. I still have issues connecting for paying bills or when Showtime Anytime wants me to update my credentials to keep being able to use it. I have to use my mobile phone anytime I want to do anything related to Xfinity account services because of this glitch.
I really really really don't want to keep resetting the router just to access this site.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Heartless274 wrote:Has this issue ever been resolved? I reset my Orbi/Satellite a few months ago to fix this issue with connecting to oauth.xfinity.com which is an HTTPS site. I even updated my advanced settings to prevent HTTS from being blocked. I still have issues connecting for paying bills or when Showtime Anytime wants me to update my credentials to keep being able to use it. I have to use my mobile phone anytime I want to do anything related to Xfinity account services because of this glitch.
I really really really don't want to keep resetting the router just to access this site.
This has nothing to do with the Modem and Bridge mode. I have a Arliss modem (not an Xfinity modem) and I *still* am unable to login to the Xfinity site. Only when I use my LTE data connection through my phone or iPad then I can login just fine.
I also created a hot spot on my phone and test the LTE hot spot and it worked on my desktop as well. It is only when I use the Orbi router do I run into this issue. And this issue only started after I tried the "Armour" trial (if anyone is reading this - DO NOT try the Netgear Armor trial. It really messes up your router majorly).
Why can't Netgear get this fixed? This has been an ongoing issue for months now with no resolution other than "reset".
Please post about this in the Armor app forum:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armorGood Luck.
I have posted there as well. Nothing has yet to be done from Netgear.
You'll have to keep on it. Contact one of the forum moderators awell.
I'm having this same problem. Just started this morning. what is the resolution. I can't reach https://oauth.xfinity.com/oauth/authorize
This particular Netgear community forum attracts customers who have the residential WiFi Orbi mesh systems. There is another forum for the Nighthawk line of WiFi routers.
If the problem began today and nothing has changed in regard to the WiFi router (C7100v), then the problem is unlikely to relate to the router. Surely in the past several months the Xfinity help line must have dealt with many customers who have this problem.
What do they say?
Has this issue been resolved? I cannot access xfinity.com or login to my account.
What is the mfr and model of your router? IF this is regarding the C7100v cable gateway, please post about this in the cable modem forum:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
jlnesheim wrote:Has this issue been resolved? I cannot access xfinity.com or login to my account.
Resolved issue by restarting Netgear modem - then going to Incognito/Private browser pages in Firefox then Safari, then normal pages in both, then to normal page in Chrome. Weird but it worked. Someone at Netgear tech staff needs help. Thanks for your reply.
Please post what model# NG product you have.
This is a Orbi AC wifi mesh systems forum.
Please post in the correct forum for your modem if its a NG modem.
Good Luck.
jlnesheim wrote:Resolved issue by restarting Netgear modem - then going to Incognito/Private browser pages in Firefox then Safari, then normal pages in both, then to normal page in Chrome. Weird but it worked. Someone at Netgear tech staff needs help. Thanks for your reply.
