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Forum Discussion

JArcher's avatar
JArcher
Aspirant
Jan 28, 2019

Cannot connect Iphone XR to RBR40

Hi,     I have an Iphone XR that cannot connect to an Orbi AC2200 - just tries to connect and it would not connect and would not give any errors.   I have multiple devices that I can sucessfully co...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 28, 2019

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using? Try WPA2 and AES only.

Try disabling the following and see:
IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Be sure the BeamForming and MIMO are enabled.

JArcher's avatar
JArcher
Aspirant
Apr 20, 2019

Hi F,

      Thanks for your response !

      Great suggestions , I tried them all and still the Iphone XR takes a long time to connect, and if it does if does not have internet (while other devices connected do)

 Regarding your questions :

 

1) What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. ==> Tried all combinations.   It seems the problem is on the 5ghz band .. that is were the phone is trying to connect
2) Any Wifi Neighbors near by? If so, how many?  Not many and I had tried when other WIFI are not avalable , so that does not seem like the issue
3) What WPA security modes are you using? Try WPA2 and AES only.==> This is the one I normally use

4) Try disabling the following and see:
IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

Be sure the BeamForming and MIMO are enabled.

==> tried all those settings to ...

 

Thank you for your suggestions