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Forum Discussion

gotowiec27's avatar
gotowiec27
Aspirant
May 25, 2022

Cannot connect RBS10 with LBR20

Hi everyone, I've got an issue with my recently purchased RBS10 satellite. I can't make it to synchronize/connect with my LBR20 router.  I bought it after confirmation from the below post, that tho...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
May 25, 2022

Hi gotowiec27,

Welcome to the NETGEAR community!!

 

The RBS10 is compatible with the LBR20. 

Please ensure that your LBR20 is running firmware v2.6.5.32. 

 

Best,

Kevin

Community Team

gotowiec27's avatar
gotowiec27
Aspirant
May 26, 2022

Hi KevinLiT ,
My LBR20 is running the latest software (V2.6.5.32).
Still, I can't connect it. Additionally, I don't see the wifi network from the satellite.
I`ve tried to reset it using the button on the back, but without success. Same for the QR code from the label. My smartphone asks me if I want to connect to "ORBI53" and then it says, that either it cannot connect or cannot find it.

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 26, 2022

    If its new, you should have 90 days of free support that you can call and talk to someone. it might be faster. 

    To get a hold of support. Click on "MyNetgear" at the top.
    Register an account (or login) and then the device.
    From there you can start the support process. Keep in mind that its only free for the first 90 days.

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    May 26, 2022

    Hi  gotowiec27  , 

    Thank you for confirming your LBR20 firmware.

    Please check your PM so that I may assist you further no this issue.

     

    Best,

    Kevin

    Community Team