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michielvdd's avatar
michielvdd
Aspirant
Nov 27, 2020
Solved

Cannot connect some devices to WiFi

Most of my devices (MacBook, iPhone, TV...) connect to my Orbi mesh WiFi without any problem. Other, 'less advanced' devices, like a smart camera, a Google Stadia controller, a connected power plug, ...
  • FURRYe38's avatar
    Nov 28, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    One User Experience/Configuration:
    https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026


    michielvdd wrote:

    Most of my devices (MacBook, iPhone, TV...) connect to my Orbi mesh WiFi without any problem. Other, 'less advanced' devices, like a smart camera, a Google Stadia controller, a connected power plug, a kitchen steamer... just don't connect (or they connect very occasionaly, about 5% of the time). The WiFi network is found by the devices, but I get a "cannot connect" error on every one of these devices.

     

    Right now my Orbi is setup as an access point to my router. At this point, I had to set up a different AP with a different SSID for these 'less advanced' devices, which is not my preferred solution.

     

    Anyone with any ideas or similar problems?