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Forum Discussion

frocha's avatar
frocha
Aspirant
Feb 11, 2020

Cannot connect to 5G network on Orbi 3000 from Windows or Mac

I have an  Orbi AC3000(RBK53).  I'm trying to connect to the 5G network from both a Macbook and a Windows 10 laptop.  On both laptops I can see three networks: ORBI22, ORBI22_2GEXT, and ORBI22_5GEXT....
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Feb 11, 2020
frocha wrote:

I have an  Orbi AC3000(RBK53).  I'm trying to connect to the 5G network from both a Macbook and a Windows 10 laptop.  On both laptops I can see three networks: ORBI22, ORBI22_2GEXT, and ORBI22_5GEXT.  ORBI22 is the default connection.  I try to connect to the 5G network and it asks for the password which I enter.  (I'm entering the same password I use to connect to "ORBI22").

I agree with FURRYe38 .  You should not be seeing three WiFi network names.  However,  my first step would be to connect to the regular name "ORBI22".  Then, navigate to the Orbi web interface with a web browser (or use the Orbi "app") and see where the Orbi says the computer is attached.