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Forum Discussion
Cannot connect to 5Ghz
Today I am working and my phone lost connection to wifi. Then all my wifi devices started dropping off the network. Then my hardlines went. I rebooted router like a good boy and now, none of my 5G...
A quick update: I turned off the satellite and I am able to connect to all devices! The problem was with the satellite. But I cannot connect to the thing - each time I try it fails, and I get the magenta light. I tried factory-resetting with the pin in the satellite, but it still fails.
Any suggestions community? I am desperate: I have security devices spread out around the house, and without the satellite, I cannot connect to them.
Welcome to the community, vreynolds
Is the light pulsing or solidly lit?
Try to setup the satellite closer to the router first.
By the way, what's the firmware version installed on the satellite?
You may want to check the firmware version and see if you have the latest firmware installed.
Hi Thanks for the suggestions. I have the latest beta firmware V2.0.0.76. This was one of the many steps I took when troubleshooting. The light on the satellite was solid magenta or purple. Yes, I tried to re-sync closer to the router, but I was TOO CLOSE.
What finally worked was that I placed the satellite in another room, but on the same floor. It sync'd within minutes! I read that solution somewhere, maybe on Reddit or one of the other boards. Not sure.
I don't know the reasons why they went out of sync and how that affected the 5GHz band. Anyway, I am good now.
Thank you for your feedback.
Glad that it's working now.
